Ventura Mail signatures disappear!

Hi manuelsusarret,

If you haven't done so yet, make sure your Mac is running the latest version of macOS Ventura. Updates often include fixes that can improve overall performance. If there's an update available, it's a good idea to make sure you have a backup before installing it: Update macOS on Mac.

Use Software Update

Before following these steps, it's a good idea to back up your Mac.

1. From the Apple menu  in the corner of your screen, choose System Settings or System Preferences.

• If you chose System Settings, click General on the left side of the window. Then click Software Update on the right.

• If you chose System Preferences, click Software Update in the window.

2. Software Update then checks for new software. 

• If Software Update finds new software, click the button to install it. The button might be named Update Now, Upgrade Now, Install Now, or Restart Now, for example. You might then be asked to enter your administrator password.

• If Software Update says that your Mac is up to date, then no new software is currently available for your Mac model. Software Update shows only software that is compatible with your Mac.

If your Mac is already updated, or if you need more help after updating, reach out to Apple Support directly so they can look into this with you further. They can be contacted here: Contact Apple Support or by calling the most applicable phone number from this list: Contact Apple for support and service.

Regards.

I was having the same issue and just got done with Apple Support. They suggested the following, which worked for me:

1. Quit Mail
2. Turn off iCloud for Mail (go to System Settings —> (your name) —> iCloud —> iCloud Drive —> Options —> (uncheck the Mail).
3. Launch the Mail app.
4. Create signatures as you want them, assign them to accounts, etc.
5. Quit Mail
6. Turn on iCloud for Mail (go to System Settings —> (your name) —> iCloud —> iCloud Drive —> Options —> (check the Mail).
7. Launch the Mail app and all signatures will be there.

On my system it doesn't "fix" the signature issue, as any new signatures that I add are still deleted when I quit Mail. But, the workaround of turning off iCloud in order to edit signatures appears to work.

At the recommendation of Apple Customer Support, I have used Malwarebytes for some time (I think that I was using it well before this issue started). I have a VPN configured, but I only use it when traveling, which does not include the time period when this issue arose.

So toggling iCloud back on after creating the signatures - are you saying when you shut down mail, the signatures are still there?

That would imply that there is something about iCloud mail that saves the signature settings. I don't use iCloud mail so I've had it off.

This issue seems to have a history from 2007. When reaching out to apple support they blame acrobat when we know it’s preview. (I’ve tried other software like pdf filler and the text saves)…. It’s definitely a preview app issue but it’s just a run around with solutions. How can this be escalated?

Issue needs to be escalated to senior apple leadership. Apple Support will blame the creator(Adobe in my case) vs looking at the historical records of the issue being persistent and consistent. Text has been able to be saved on other software platforms Vs preview

Have you installed and run any "cleaning", "optimizing", "speed-up", anti-virus or VPN apps on your Mac?

That's the one app that I use and will recommend. As for VPNs unless they are required by your bank, employer or school don't expect total privacy from it. Just some food for thought.

Still did not work for me. I'll try calling apple support

Doesn't work!