Apple Music crashing since updating to iOS 16.4

Since updating my iPhone 14 Pro to iOS 16.4, Apple Music has been crashing in a peculiar way. When listening to a smart playlist on shuffle, it plays the first song through and then crashes 1-2 minutes into the second song. This doesn’t happen if I have the playlist downloaded, just when it’s streaming. Talked with several customer service reps today. Here’s what we tried with no luck. Toggled Bluetooth and screen time off and back on. Deleted the smart playlist and created it anew. Reinstalled the Music app. Wiped the phone and restored from a backup. Wiped the phone and tried it on a fresh device with none of my apps and data. Customer service had me do a screen recording of it and send it to them which they have escalated to a higher department. Any ideas?

iPhone 14 Pro

Posted on Mar 29, 2023 5:40 PM

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Posted on Apr 5, 2023 5:12 AM

It seems to be a problem with any smart playlist that changes when a song is played. I use playlists based on the least recently played songs. Apple Music will play the first song, and sometime during the middle of the second song, it will try to update the library database and crash. Not only that, loading one of these playlists takes 30 seconds to a minute.


Regular playlists and smart playlists that do not change the play order work just fine, no matter how many songs.


Please fix this Apple, it’s hard to believe things like this make it through testing…

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Apr 5, 2023 5:12 AM in response to slothpower

It seems to be a problem with any smart playlist that changes when a song is played. I use playlists based on the least recently played songs. Apple Music will play the first song, and sometime during the middle of the second song, it will try to update the library database and crash. Not only that, loading one of these playlists takes 30 seconds to a minute.


Regular playlists and smart playlists that do not change the play order work just fine, no matter how many songs.


Please fix this Apple, it’s hard to believe things like this make it through testing…

Apr 4, 2023 3:41 PM in response to slothpower

I’m seeing this behavior when playing Smart Playlists with Live Updating. For example, when playing a playlist with the theme of “Unplayed This Year”, the playback freezes a few seconds into the next song after each song finishes playing. Since the Live Updating would remove the song from the playlist that has just finished playing, since it no longer matches the rules of Unplayed this Year, it results in the playback freezing and stopping.

Mar 30, 2023 5:43 PM in response to slothpower

Update: Apple called me back to have me try a few more things - toggling music sync off and back on and signing out of Apple Music. But neither of those worked.


After some experimenting I have narrowed down that it is just one single smart playlist that is affected by this. Deleting and remaking the playlist didn’t help. It has fairly simple rules: all songs that have not been played in the last 12 months. Admittedly it’s large, about 20,000 songs, but I have larger smart playlists that are not having this issue.

Nov 11, 2023 5:24 PM in response to slothpower

Apple Music doesn’t clear the cache. It’s a bug with the JavaScript code that downloads songs from the server. The smaller your device’s SSD is, the more it will crash (e.g. 128 GB iPhone SE). It’s less noticeable on 1TB iPhones, which is why some people say it works fine.


You have to manually delete the app and that will clear the cache. It might free up 30GB, depending on how much data/music you consume.


However, deleting the app may delete your playlists.


So, I would export all playlists from Apple Music on a Mac, to make an archive, and then delete Apple Music on your iPhone to free up 30GB. It will behave normally until your iPhone runs out of space (again).


I hope that makes sense.

Apr 13, 2023 11:50 PM in response to slothpower

This is my scenario on 16.4.1 with music stored locally on the phone:


  1. click either Songs or Albums
  2. click Shuffle
  3. song starts playing but all buttons become unresponsive. Playback stops about 20 seconds later (guessing, I didn’t time it) and app crashes.


This is NOT occurring when shuffling within a playlist, individual artist, or single album. It is only happening when shuffling the entire library via Songs or Albums. I have not added or removed anything from the library since prior to the 16.4.1 update, and it was working then, so it seems reasonable to conclude the issue was introduced with 16.4.1 (or possibly 16.4, I don’t remember if I used an all library shuffle while on that version, but I definitely did on 16.3.x and prior with no issues). I don’t remember the exact song count but I think it’s somewhere in the 10k-12k range.

May 20, 2023 6:46 AM in response to slothpower

16.4.1 seems to improve music a little bit, however, Bluetooth still crashes constantly with my car stereo.


16.5 has done absolutely nothing to improve on 16.4.1.


I completely reset my network settings, erased, and repaired all my Bluetooth devices, and even completely restored my iPhone from my back up… nothing fixes the Bluetooth problem.


16.x will go down as being one of the worst iOS versions next to 8.0.1 bricking phones…

Jul 22, 2023 1:20 AM in response to LUVtan66

Yeah, there is still a huge Bluetooth problem with iOS 16.5.1. Ever since 16.4, Bluetooth has been unreliable. Randomly disconnecting from my car, having problems reconnecting. Sometimes when it reconnect, it will play the song for a second, cut out for a second, play again, cut out again. Usually about 10 or 12 times before the song actually stays playing. I took my laptop out to the car, Bluetooth ran perfectly on it…. iOS 16.x.x sucks! I hope to God 17 fixes this crap

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Apple Music crashing since updating to iOS 16.4

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