Apple Music crashing since updating to iOS 16.4

Since updating my iPhone 14 Pro to iOS 16.4, Apple Music has been crashing in a peculiar way. When listening to a smart playlist on shuffle, it plays the first song through and then crashes 1-2 minutes into the second song. This doesn’t happen if I have the playlist downloaded, just when it’s streaming. Talked with several customer service reps today. Here’s what we tried with no luck. Toggled Bluetooth and screen time off and back on. Deleted the smart playlist and created it anew. Reinstalled the Music app. Wiped the phone and restored from a backup. Wiped the phone and tried it on a fresh device with none of my apps and data. Customer service had me do a screen recording of it and send it to them which they have escalated to a higher department. Any ideas?

iPhone 14 Pro

Posted on Mar 29, 2023 5:40 PM

Best reply

Metaligoat

Level 1

4 points

Posted on Apr 13, 2023 11:50 PM

This is my scenario on 16.4.1 with music stored locally on the phone:

click either Songs or Albums
click Shuffle
song starts playing but all buttons become unresponsive. Playback stops about 20 seconds later (guessing, I didn’t time it) and app crashes.

This is NOT occurring when shuffling within a playlist, individual artist, or single album. It is only happening when shuffling the entire library via Songs or Albums. I have not added or removed anything from the library since prior to the 16.4.1 update, and it was working then, so it seems reasonable to conclude the issue was introduced with 16.4.1 (or possibly 16.4, I don’t remember if I used an all library shuffle while on that version, but I definitely did on 16.3.x and prior with no issues). I don’t remember the exact song count but I think it’s somewhere in the 10k-12k range.

View in context

Apple Music crashing since updating to iOS 16.4

Similar questions