Apple Music crashing since updating to iOS 16.4

Since updating my iPhone 14 Pro to iOS 16.4, Apple Music has been crashing in a peculiar way. When listening to a smart playlist on shuffle, it plays the first song through and then crashes 1-2 minutes into the second song. This doesn’t happen if I have the playlist downloaded, just when it’s streaming. Talked with several customer service reps today. Here’s what we tried with no luck. Toggled Bluetooth and screen time off and back on. Deleted the smart playlist and created it anew. Reinstalled the Music app. Wiped the phone and restored from a backup. Wiped the phone and tried it on a fresh device with none of my apps and data. Customer service had me do a screen recording of it and send it to them which they have escalated to a higher department. Any ideas?

iPhone 14 Pro

Posted on Mar 29, 2023 5:40 PM

Top-ranking reply

motopsycho650

Level 1

8 points

Posted on Apr 5, 2023 5:12 AM

It seems to be a problem with any smart playlist that changes when a song is played. I use playlists based on the least recently played songs. Apple Music will play the first song, and sometime during the middle of the second song, it will try to update the library database and crash. Not only that, loading one of these playlists takes 30 seconds to a minute.

Regular playlists and smart playlists that do not change the play order work just fine, no matter how many songs.

Please fix this Apple, it’s hard to believe things like this make it through testing…

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38 replies

Apr 14, 2023 5:39 AM in response to Metaligoat

i’m having the same problem as well, shuffling my main playlist with almost 2k songs it crashes but playing something smaller it’s completely ok. its been crashing since the ios 16.4.1 update

May 12, 2023 6:18 PM in response to slothpower

Mine is doing the same however the playlists are downloaded - constant quitting.

May 25, 2023 5:50 PM in response to slothpower

What he said!

Jul 10, 2023 12:24 PM in response to nessadankks

exactly me too there were no problems before i updated my phone it’s really annoying.

LUVtan66

Level 1

8 points

Jul 21, 2023 12:21 PM in response to slothpower

My Apple Music freezes aver 2 seconds the starts again a few seconds later but the music keeps playing

LUVtan66

Level 1

8 points

Jul 24, 2023 8:52 AM in response to motopsycho650

Facts! 😣😣

Aug 15, 2023 6:07 PM in response to slothpower

Mine hasn’t even been opening since I updated my phone…. I’m getting a little irritated being I pay for a family plan and I can’t even use my music. How can I fix it?

Apr 2, 2023 9:41 AM in response to Box of Sound

More details on this bug: If you shuffle Songs in your library, the same thing happens if you have a large library. The song starts playing, and the app crashes. However, if you shuffle songs after selecting Albums, the app will not crash! I've been shuffling songs all morning long, but large playlists still cause the app to crash. Chew on that!

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Apple Music crashing since updating to iOS 16.4