Deleted Mail keeps returning to my Bin

I have 1 specific email which I received in November 2022 which though deleted seems to magically return to my Bin almost every day. I constantly delete it and empty my Bin but it still comes back. I have checked on my email providers webmail and it does not show there. Every other email I delete stays gone once I empty my Bin.

iPad Pro, 16

Posted on Apr 2, 2023 1:45 AM

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Question marked as Top-ranking reply

Posted on Apr 2, 2023 2:29 AM

The easiest (if not only) method to resolve this issue will require that your delete the related email account from the device upon which you have the problem - and then re-add the account.


Assuming that you are using an IMAP mailbox, none of your email will be lost - as all mail is kept on your email provider’s mail server; your device keeps a copy of messages that are kept on the mail server.


To delete the associated mail account from your iPad:

Settings > Mail > Accounts > [Your mail account] > Delete Account



Having deleted the account, a forced-restart of the iPad is recommended:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




After restarting, you can re-add the email account:

Add an email account to your iPhone, iPad, or iPod touch - Apple Support


After re-adding the email account, the associated IMAP mailbox folders will reload from the server as they are accessed. This should have resolved your issue.


3 replies
Question marked as Top-ranking reply

Apr 2, 2023 2:29 AM in response to alistair47

The easiest (if not only) method to resolve this issue will require that your delete the related email account from the device upon which you have the problem - and then re-add the account.


Assuming that you are using an IMAP mailbox, none of your email will be lost - as all mail is kept on your email provider’s mail server; your device keeps a copy of messages that are kept on the mail server.


To delete the associated mail account from your iPad:

Settings > Mail > Accounts > [Your mail account] > Delete Account



Having deleted the account, a forced-restart of the iPad is recommended:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




After restarting, you can re-add the email account:

Add an email account to your iPhone, iPad, or iPod touch - Apple Support


After re-adding the email account, the associated IMAP mailbox folders will reload from the server as they are accessed. This should have resolved your issue.


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Deleted Mail keeps returning to my Bin

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