Apple TV 4k streaming video keeps starting and stopping

Hey there, ndelc,

Thanks so much for using Apple Support Communities. We want to help you get your Apple TV working at its best. It sounds like quite a few apps are experiencing the issue so we want to try seeing if you can disconnect your Apple TV from your network and then reconnect it afterwards. If you're connected via Ethernet, this would be as simple as disconnecting the cable from the back of your Apple TV. If you're using Wi-Fi, open up the Settings app and choose Network > Wi-Fi. From there, choose your Wi-Fi network and then choose "Forget Network".

After your Apple TV is disconnected, go ahead and reboot your modem and/or router to restart your network.

Once everything is booted back up, reconnect to your network and test out the Apple TV with a few different apps, checking to see if you are still experiencing the video playback issue you described.

We hope that this information is helpful.

​Have a great day!

The factory reset appeared to have fixed the problem! Thank you again ndelc.

This may not be relevant to your particular situation, but I realized the other day when streaming, my system was hesitating every 3 or 4 seconds. I decided to offload the job of producing the sound to an external AVR.

After I did that, the video started playing smoothly. My TV is a recent Sony version, but it appears the TV does not have the performance capabilities to reproduce both high-quality video and high-quality audio.

Do you Watch Other apps which 'are not' affected by this 'apparent' buffering interruption?

If not, Removing, then Reloading the

'affected app' should stop this problem.

But BE SURE TO REMEMBER YOUR

app 'UserID and Password' to easily Restore this app!

Mine just started this behavior 2 weeks ago. Before that I never noticed it before. It will stop streaming TV shows. Nothing else plugged into my switch is doing this and I can see the port light on the Apple TV going off. Sometimes turning amber for 100 mbps. Then back to green (1 gbps). It’s definitely an issue with the Apple TV. I’ve rebooted everything several times and it still does this.

June 11, 2023

We just signed up for Apple+ TV and it keeps stopping and starting--buffering is the technical term I think.

But how can anyone watch anything with this distraction? We just started to use it?

Any ideas?

Thank you.

Hello ndelc,

Welcome back to Apple Support Communities!

We're glad to hear you found another way to help resolve the issue; so you can enjoy your Apple TV again.

Please reach out again if we can do anything else to help.

Cheers!

Apple ID accounts need to be activated for suitability for purchases (subscribing, renting, buying). Besides all the other user information, the Apple ID account needs to have a valid linked payment method to bring any optional future charges to. This payment method must be issued in the same country as what your Apple ID is set to.

To create your Apple ID on an Apple TV, Android device, smart TV, or streaming device, you can usually follow the steps provided onscreen and enter your full name, date of birth, an email address or phone number, and a payment method. If you set up the Apple TV app on your smart TV, you might be redirected to activate.apple.com to create your Apple ID. You can also use the steps below to create your Apple ID on the web.

Please review: How to create a new Apple ID - Apple Support

↳ Remember than new email addresses will have to be confirmed by replying to the test message.

and: Manage your Apple ID - Apple

and: Payment methods that you can use with your Apple ID (by country) - Apple Support

I will try doing a reset after work tonight. Thanks for the tip ndelc.

It worked perfectly for me!