I get the message "com.apple.extensionKit.errorDomain error 15." on my MacBook Pro macOS Ventura when I try to access Internet Accounts.

When attempting to access Internet Accounts I'm given the error "com.apple.extensionKit.errorDomain error 15."


Any ideas what this is or how to resolve it?



[Re-Titled by Moderator]

MacBook Pro 13″, macOS 13.3

Posted on Apr 3, 2023 11:08 PM

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Question marked as Top-ranking reply

Posted on Feb 19, 2024 2:16 PM

Hi!


I was having this problem (and some others) on my primary admin User account. I finally figured out a simple fix I hadn't seen anyone else mention.


Solution Summary

I created a NEW USER ADMIN ACCOUNT. After I created the new admin account, I realized it was NOT having the same problems as my corrupted original admin account.


Problem Cause and Symptoms

The problems I'd been experiencing on my original admin account were caused by me messing around with some permissions and making a broad change by accident across my Users folder. Here are some examples of problems I'd been experiencing to see if you can relate:


  • ExtensionKit Error 15 when going to certain areas of my Settings
  • Unable to open certain applications - in this case Microsoft Word
  • Finder essentially did not work; kept hanging
  • Chrome wouldn't work
  • App Store - wouldn't download apps; got stuck on preparing to download.
  • As I type this, I think most of the applications that wouldn't work were open at the time of my change.
  • Everything that WAS working was running so slowly, you'd think it was Windows ME running on a 1989 computer; it was bad.


Attempted Repairs


  • Didn't Work: Messing around even more with the settings (don't do this, you'll just make it worse and go mad)
  • Didn't Work: Tried using diskutil to repair permissions in the Terminal (if you don't know what this is right now, don't try to figure it out)
  • Didn't Work: Tried Disk Repair utility in regular mode, safe mode (restart and hold down shift), and recovery mode (restart and hold cmd + r). Please note there are several ways to load recovery and safe mode for different purposes. The keyboard shortcuts I'm sharing here are just examples; please check Apple Support docs for more info.
  • Didn't Work: Tried a reinstall twice; still had errors in main account.
  • Probably would have worked if I'd have tried it: Calling Apple Support, who was very helpful and recommended an erase & reinstall to get computer back to default. I am just stubborn and didn't want to try this until very last resort so I didn't have to setup everything...plus I wasn't confident everything was backed up (just my important stuff, which I guess is what matters).


Solution:


  1. I created a new (2nd) Admin account.
  2. I did one more basic reinstall in Recovery Mode without erasing anything through Disk Utility.
  3. When the reinstall completed, I logged into my normal admin account, check to see if it was still screwed up. It was, so I logged out.
  4. I logged into my NEW Admin account and realized the problems were not happening there. I was able to access all settings, apps, etc. without any errors.
  5. I began comparing the permissions (right click, get info, view permissions) between the two admin accounts for Users/YourUserID$/Library and began to see that the permissions for my OG Admin were totally different. (Not part of the solution, but in case you wanted to verify this is what was screwed up in your situation.)


Choose Your Own Adventure Wisely

With all of this being said, now I am still at the point where I need to decide what to do...and where you need to figure out what you will do if my solution works for you.


Options for Next Steps:


  • Continue wasting time trying to fix main admin account (not recommended): If you can figure out how to do this, please let me know.
  • Use the Opportunity to still access my files wisely and follow Apple Support's instructions (recommended): Consider this a miracle and use the opportunity to back up everything I wasn't sure I'd backed up before when my main profile got messed up, and listen to Apple by doing an erase and reinstall in order to restore computer back to its default. Please note there is a special way to do this. Find the documentation and follow it! This is not just a reinstall; it's an erase and reinstall.
  • Keep using the new admin account and keep or delete the original admin after replication (?): I don't even know if this is a good idea! I don't know what would happen if I deleted that OG account or if it's even possible. It doesn't seem like I can even delete it using the new admin account.


Option 2 is probably the best one. Count your blessings, save your stuff using the 2nd admin account, and start over from scratch.


Don't waste time going through error logs trying to fix 8 billion little errors unless you REALLY know what you're doing, have that kind of time, and find it absolutely necessary.


Please note that my new admin account was able to have access to all my apps and files because of how I'd setup the original admin account. I had installed apps so that they would be available to ALL USER ACCOUNTS. And I also have permissions for the new admin account so that it has access to my old admin account's files. I will not be elaborating on how to do this.


If you have the same problem I just got done dealing with, I wish you the best of luck and godspeed. I hope my solution helps some desperate folks out there, especially those who forgot to do a proper backup.

68 replies

Sep 7, 2023 9:36 AM in response to Equinoqs

I had the same problem. These steps solved it for me, completely.


  1. Back up your data in an external hard disk. Complete. Simple copy-paste. Whatever's there.
  2. Go to 'System Settings' > 'Transfer or Reset' > 'Erase All Content and Settings.
  3. Follow the on-screen prompts, and completely reset your MacBook. This will permanently delete your personal data (hence, the backup in Step 1), and will make your MacBook, as if it was out of the box, completely new.
  4. This should do it.


Again, make sure to simply backup your data in an external hard disk; a simple copy-paste.


Hope it helped. It did for me.

Jun 2, 2023 1:26 AM in response to Equinoqs

The "com.apple.extensionKit.errorDomain error 15" prevented me to update MacOs from 13.3.1 to 13.4 on a M1 Macbook Pro.


My remedy:

I just searched for "extensionkit" using the activity monitor and instantly killed the applications which utilized the "extensionkitservice". To be sure, I also killed any orphaned "extensionkitservice" process too. The MacOS could be updated successfully afterwards.

Jun 13, 2023 3:08 AM in response to Equinoqs

I had the same issue with my ethernet settings. However it could be solved as follows:


Go to settings -> network

click on the ... on the right below.

Add a service

Service Name: Ethernet 2

Interface: Ethernet

This will added as "not connected"

"Right" click on Ethernet

Select remove.

The new generated interface gets connected.

It is safe to rename the new interface back to Ethernet


Solved!



Jul 16, 2023 2:56 AM in response to Equinoqs

I have got this error:


title: "Erreur de réglages"

message: "L’opération n’a pas pu s’achever. (com.apple.extensionKit.errorDomain erreur 15.)"


after disable action on the switch:


Open "Réglages Système"-> Click on "Identifient Apple" -> Click the cell "iCloud" -> Scroll to bottom -> turn off the switch in "Accéder aux données iCloud sur le Web" cell


Dec 29, 2023 5:14 AM in response to Equinoqs

I got this error when trying to give permission to various apps in the Privacy and Security section of System Settings in Ventura. I tried all of the suggestions I could find here and elsewhere, but alas, none of them worked. What did finally work for me was to back up my boot disk to an external drive, reinstall Ventura and then migrate everything back from the external drive. Now it works like a charm. This was time-consuming, but my system is much cleaner and happier now.

Apr 22, 2023 4:20 PM in response to Equinoqs

In my case it was SonarQube, which is a quality assurance tool for computer programmers. It was running a Java process that began on startup, so rebooting was restarting both the computer and the pesky process.


I guess the suggestion I have is to check what's starting up when you start up. The process that started on startup was running a SonarQube daemon that restarted the process every time I killed it with "kill -9 xxxx".


From what I can tell from the comments, I'm not so sure it's the same thing causing it on all of our computers. That's why I said your mileage may vary, ha ha?

May 8, 2023 5:35 PM in response to ScOttRa00

Hi ScOtRa00,


Well, re-installing from scratch, i.e., clean-install, and go some updates are often told a better way. The next best thing is use the help of TimeMachine's backup.


You know many application support files, and drivers had been cumulated over the years, and in most cases, you can not even find installers et al for the applications you have been counting on. So, in a sense above solutions can be an overkill.


You open System Settings -> General -> Information -> macOS pane -> rightmost lies an information mark with "i" in a circle. You can click on it. Then a dialog appears that gives you the choice between staying with the current version of macOS (with some updates installed) and getting rid of the last update that seems the culprit. It deed wonderfully worked on me. The problem is I am still facing hazardous malignant outside attacks that use the macOS' fatal flaw because you are now without the latest and greatest update unpatched.


my two cents.

Aug 2, 2023 11:35 AM in response to Engineer Ted

HI


The problem I'm experiencing is related to the iMovie update, but I don't think it's the only application causing problems. To solve the problem, you can try adding a new service in the network settings by going to System Preferences > Network > Add Service (bottom right, click on the ...).


When you add the new service, be sure to remove any previous failed services.


This may help resolve network connection problems.

Aug 11, 2023 11:31 AM in response to Equinoqs

Got this error when I tried to add two iCloud accounts to the same Mac. Account 1 was created on the new (M2) Mac, and is an unpaid iCloud account. Account 2 was created a long time ago, probably on an iPhone in the 2010s, and is a paid iCloud account. I tried to add Account 2 to the Mac with Account 1. System Preferences → Internet Accounts definitely lets you add two accounts, but after adding, my System Preferences window because extremely slow/laggy. Navigating within the window yielded this error.


Then I figured this is probably a bad idea, so I tried to remove Account 2 with the Delete Account button, and it did not remove, just stayed there under multiple labels including "Inactive" and "Unknown". I clicked Delete Account several times, but Account 2 remained. Tried to restart my computer multiple times, still not removed. My profile picture associated with Account 2 also showed up on the log in screen, even though I theoretically removed it. Then I googled and found some answers on this forum saying that you "can't add two accounts to the same user account on the same Mac". Well... it turns out you certainly can, it will just brick iCloud. I tried Carky's solution, still no fix.


Now reinstalling the OS.

Apr 20, 2023 5:42 AM in response to Equinoqs

I am encountering the same error as you. It occurs when I follow these steps:

  1. Go to System Settings > Internet Accounts.
  2. Select iCloud from the list of accounts.
  3. Navigate to the Apps Using iCloud and then click Show All.
  4. Click on the back button.


Instead of returning to the list of Internet Accounts, I see an error message. However, this error does not happen if I skip any one step from the list above.


I am using an M1 Mac Mini with macOS 13.3.1. Curious what's causing this, and hoping that Apple releases a fix soon.

Apr 4, 2023 1:02 PM in response to Equinoqs

I have this error too and it's preventing me from accessing my mail normally. It cropped up after I used Migration Assistant to migrate the data from my M1 MacMini to my older Intel MacBook Pro; both machines running Ventura 13.3.


A call to Apple Assistance earlier in the day to try and fix the problem was totally unproductive, although I hadn't seen the "ExtensionKit" error message at that point. The phone connection to the Apple advisor was bad, and after the line dropped she never called me back.


I'd really be grateful for help in fixing this problem.

Apr 6, 2023 1:13 PM in response to DSharp_Paris

I get this same error when…


System Settings ➙ Screen Time ➙ Always Allowed (Wait ~15 seconds for list of apps to appear) (Wait ~4 seconds) ExtensionKit.errorDomain error 15


I am unable to delete ANY contacts on my Mac (recently updated from macOS 12.6.4 to 13.3). It was suggested elsewhere that I should check for any restrictions in my Screen Time settings. Which I tried to do and received this ExtensionKit.errorDomain error 15.


Now it looks like I have two problems to resolve‼️

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I get the message "com.apple.extensionKit.errorDomain error 15." on my MacBook Pro macOS Ventura when I try to access Internet Accounts.

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