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Iphone xr camera won't focus when obiect is far

My back camera on my iPhone XR has been giving me trouble when I try to take images; it only focuses when an oblect is close to the camera and won't focus when the object is far away. It occasionally behaves well and will focus, but most of the time, it won't. Is this a software issue? What should I do?

iPhone XR

Posted on Apr 5, 2023 12:44 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 8, 2023 1:30 PM

Hi jwuwon,


Let's follow the guidance below which can help resolve issues with camera quality:


"Remove case, accessory, or film and test

  1. Remove any case, accessory, or film that might block the camera or flash or that places a magnet near the camera.
  2. Test the camera by trying to take a photo.
  3. Test the LED flash:
    1. Try the flashlight in Control Center on your iPhone or Control Center on your iPad. On an iPhone X or later or an iPad, swipe down from the upper-right corner of the screen. On an iPhone 8 or earlier, swipe up from the bottom edge of any screen.
    2. Tap the Flashlight button Flashlight icon.

If the flash works only sometimes, open the Camera app and tap the flash button   to choose a different setting.

Contact Apple Support

If the camera or flash still isn't working properly, contact Apple Support to discuss service options.


If you want to try more steps on your own

If you prefer, here are some more steps you can try on your own if the camera isn't working. You might still need to contact Apple Support after following these steps. 

  1. If the photo is blurry, clean the front and back camera lenses with a microfiber cloth. If you see dirt or debris inside the lens or if the camera lens appears to be misaligned or blocked, contact Apple Support to discuss service options.
  2. Restart your iPhoneiPad, or iPod touch
  3. Test the camera again by taking a photo. If your device has a front and rear camera, check if one or both isn’t working. To switch cameras, tap the rotate button .

"


If the camera or flash on your iPhone, iPad, or iPod touch isn't working - Apple Support


Cheers.


1 reply
Question marked as Top-ranking reply

Apr 8, 2023 1:30 PM in response to jwuwon

Hi jwuwon,


Let's follow the guidance below which can help resolve issues with camera quality:


"Remove case, accessory, or film and test

  1. Remove any case, accessory, or film that might block the camera or flash or that places a magnet near the camera.
  2. Test the camera by trying to take a photo.
  3. Test the LED flash:
    1. Try the flashlight in Control Center on your iPhone or Control Center on your iPad. On an iPhone X or later or an iPad, swipe down from the upper-right corner of the screen. On an iPhone 8 or earlier, swipe up from the bottom edge of any screen.
    2. Tap the Flashlight button Flashlight icon.

If the flash works only sometimes, open the Camera app and tap the flash button   to choose a different setting.

Contact Apple Support

If the camera or flash still isn't working properly, contact Apple Support to discuss service options.


If you want to try more steps on your own

If you prefer, here are some more steps you can try on your own if the camera isn't working. You might still need to contact Apple Support after following these steps. 

  1. If the photo is blurry, clean the front and back camera lenses with a microfiber cloth. If you see dirt or debris inside the lens or if the camera lens appears to be misaligned or blocked, contact Apple Support to discuss service options.
  2. Restart your iPhoneiPad, or iPod touch
  3. Test the camera again by taking a photo. If your device has a front and rear camera, check if one or both isn’t working. To switch cameras, tap the rotate button .

"


If the camera or flash on your iPhone, iPad, or iPod touch isn't working - Apple Support


Cheers.


Iphone xr camera won't focus when obiect is far

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