Incorrect Longest Move Streak

GOOD NEWS APPLE WATCH FANATICS!!!

I contacted Apple Support & now my Move Streak is showing the correct days (YAY!) along with the incorrect 35 days, BUT I was told this is a known issue & their Eng team is working on fixing the problem.

At least it is a step in the right direction. Thanks Apple!

Before posting the above I had tried a Hard Reset of my iPhone. But it did not cure the problem.

HOWEVER, by accident my iPhone later ran out of power and was later restarted. After the restart the problem was gone!?? My award now says 702 days again.

Maybe that would help others too? (Turning off and on the iPhone)

This happened to me. I contacted Apple Support and the corrected the issue in about 5 minutes. Really helpful. No issues since.

It’s definitely fixable. I called Apple Support and later that day it was back to the correct move streak. Don’t worry, you won’t lose your streak!

I have the same issue. It started a couple of days ago when my 1336 days move streak was suddenly reported as 33 days. I managed to fix it temporarily by turning off my watch, signing out of my iCloud account on my phone and then signing back in. After the restore was complete, the correct move streak was shown for a while, but when I turned my watch back on, it seemed to overwrite the data on my iPhone and it was at 33 days again.

I tried the same thing again and, this time also restored my watch from an iCloud backup. For a while, all badges were gone, but luckily, they reappeared after an hour or so, with the correct number of days.

Unfortunately, it happened again today and I’m now on 35 days (with 1339 days in the badge details). Not sure if I‘ll try to fix it again or if I’ll just wait for an updated version of watchOS and hope that this is just a display issue and not a bug that permanently corrupts any data. I’m on version 9.4 btw.

Mine has been working now for over a month. People above seem to get a fix by contacting Apple Support. Might want to give that a try if resetting your watch and app doesn't work.

Everyone says (including me) that your data is there, just not displayed correctly.

Give Apple a shout...

Does the badge description still display the correct value? If so, just keep closing the rings. The problem seems to fix itself after a couple of days.

I tried combinations of signing out of, and back into my iCloud account, resetting the watch and restarting the iPhone. That seemed to help when it happened the first time, but the problem reoccurred soon after. I tried the logout/login thing again, but it didn't work that time. However, it fixed itself a couple days later and since then everything works fine again. Not sure if the reset really did something or if simply waiting and continuing to close the rings would have been enough.

In any case, it seems to be a display glitch and not something that corrupts the recorded data and permanently ruins your streak.

I talked with Apple Support on Friday 6/9 and after going through a few levels of specialists, the last one I spoke to put me on hold for a few minutes and came back to say engineering is aware of the issue and is working on a fix. No ETA but acknowledgement, anyway. Turning off and turning on both the phone and the watch helped some people, re-pairing as a new watch helped some people but none of these worked for me (and re-pairing has resulted in some annoyances). They said to keep hitting your goals and when the fix is rolled out, hopefully all will be restored!

Nope! Hard resets are kinda like rebooting your computer is all. Just hold down both the crown and power button on the watch, and on the phone it’s volume up, down, hold power button until apple logo pops up!

Mine randomly resolved itself! I tried a few hard resets on both devices then like 3 days later it was right back to where it was supposed to be thankfully!!

I’m having a similar problem. My “Longest Move Streak” award went from more than 2,100 days down to 35, even though in the award it correctly lists my current streak as more than 2,100 days and I haven’t missed any workouts in years.

My child’s Apple Watch SE (GENERATION 2) has a very similar issue. His watch stated that the move streak was 36 days, as seen in the bottom image. The streak keeps fluctuating between 35 days and 38 days. I believe it’s because he turned off a certain setting that changes how the Activity rings on his device work. In the top image, he earned 3 “Perfect Month” badges in a row. My child previously thought the issue would resolve after 38 days. But it didn’t, and the daily move streak is completely wrong. The streak is also matched with progress to 16 “[x] Move Goals” badges, which how many times he reached his daily Move goal it says is completely wrong. Is there any way to resolve that issue?

So frustrating! I hope the bug is fixed soon - we all seem to have reset to around 35 days. I’m finally nearing a 1000 day streak. Hopefully Apple will be able to fix the bug and reinstate our hard earned streaks!

Same behavior continues: each day my phone fitness app tells me that my longest streak is 13XX days, my streak ended on [yestersay’s date], and that my current streak is 0 days. Then at midnight, as long as I closed my rings, everything increments by one. As long as I close my rings it seems like my streak doesn’t end, but the data displayed is definitely broken. I even get the notification during the day congratulating me about my move ring. I might try contacting chat / phone support again.

For what it’s worth, the fitness app itself is just a lot less easy to use in iOS 17. I think what we’re seeing is a bug, but other aspects are just poor design. For instance, the current monthly challenge (which I’m working to complete, want to see) is buried several taps down while last months challenge is shown prominently as a trophy. Makes no sense.