Apple Lighting Headphones not working at certain times

I recently bought my apple lighting headphones from Best Buy and ever since I unboxed them it hasn’t been working properly. I have a iPhone 7 and I have to restart it before I put the headphones in or else it won’t work and even after that it disconnects at random points and I really have to shove it back into the port. All chargers work with it but it’s just the headphones.

Earlier iPhone models

Posted on Apr 5, 2023 9:35 PM

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Question marked as Top-ranking reply

Posted on Apr 6, 2023 3:33 PM

Hello,

Check the charging port for lint or other debris (use a bright light and a toothpick).

Then see: If your headphones don‘t work with your iPhone, iPad, or iPod touch

If no help, return them to Best Buy.

Good luck.

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Apple Lighting Headphones not working at certain times

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