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Euromikeym9 Author

Level 1

29 points

ios update 16.4. Update Apple ID settings log in loop

brand new iPad Pro 12.9 M2. (Two months old). Just updated to 16.4 and now it keeps requesting to update Apple ID settings by logging in. I log in then it keeps asking for iPad pin and then iPhone pin. I haven’t updated my iPhone yet but i noticed that in my settings on my iphone my keychain syncing had been turned off. It also off on my iPad but as the log in loop fault is occurring I can’t switch it back in. Apart from the log in requests which gets stuck in loop there does not seem to be any actual problems with using my devices yet.

I don’t think I’ve ever had to log in my iCloud after an update before. Is it just new in 16.4?

Should I just wait for another update. I tried logging out and back in on my device but still problem.

Please someone put me out of my misery. Thank you.

iPad Pro, iPadOS 16

Posted on Apr 6, 2023 5:12 AM

Top-ranking reply

mikedemunck

Level 1

14 points

Posted on Apr 10, 2023 6:49 AM

Same here, over two hours on the phone with apple support and as of yet no solution. I have a follow up appointment tomorrow, the support guy needed some time to sort a few things out. We'll see if it works out.

Some more details:

The issue seems te be related to the encryption on a few services, like KeyChain and HomeKit. Other non-encrypted services continue to work just fine.
It happens on all devices related to this iCloud account (iPhone, iPad, MacBook).
Resetting a device or settings doesn't help
Logging all devices off of iCloud, restarting them and trying to log them in one by one doesn't help
Setting up a new device with the borked account doesn't help
There is no way to somehow reset the encryption/keychain/whatever (I tried all available options with the support guy).
Removing and changing device codes didn't help
Removing the recovery key didn't help (which I now cannot enable anymore, it triggers the same loop...)

Let's hope this get fixed very soon.

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77 replies

oly203

Level 1

8 points

Jun 18, 2023 8:49 PM in response to rintin78

It appears to have resolved it for me as well, same build - 20G5047d

rintin78

Level 1

19 points

Jun 19, 2023 9:14 AM in response to stewartdclark

Hi, I was able to switch keychain in on both affected devices. Keychain working perfect.

JHEDD

Level 1

13 points

Jun 21, 2023 12:25 PM in response to rintin78

Someone reported that an update on the Mac OS not yet fully released brings the problem back. Ugh!

armatum

Level 1

12 points

Jun 26, 2023 9:24 AM in response to Euromikeym9

Faced with this issue and spend couple of days to resolve it. Spent several hours with support, tried all what was recommended, but still had this bug. No password available, no messages, nothing.

vorav

Level 1

4 points

Jun 27, 2023 3:09 AM in response to stewartdclark

I have 16.5.1 and have developed this issue since the last 2 days. All my signed in devices are affected. Have spent 6 hours with Apple Support (who are clueless).

Jul 16, 2023 8:13 AM in response to Euromikeym9

I had the same issue on my son's phone. I had to disable "Screen Time" from his phone. After that I was able to log in and everything was fine. The notification went away.

ftcy

Level 1

8 points

Jul 16, 2023 4:32 PM in response to Euromikeym9

16.5.1 (c) made it worst. I can’t view my homeapp at all. This time it prompt Approve from other devices and reset encrypted data doesn’t work too. Patiently waiting for 16.6 to come.

ftcy

Level 1

8 points

Jul 18, 2023 11:29 PM in response to ftcy

AirTags & Messages in iCloud stop working too. If I lost my item, there’s no way of getting back anymore.

H3nrique

Level 1

8 points

Jul 19, 2023 2:38 PM in response to Euromikeym9

Same issue here with 16.5.1 (c). I have a case with support almost 2 month to solve this. The problem occurs in iPad, iPhone and Mac. Apparently is issue directly with ID Apple.