airpods pro 2nd generation issue

Does anyone have a problem while receiving calls?

if I received a call I can't hear the caller even him can't hear me and I supposed to remove it from my ear and wear it again to start working and some times I need to make reset for airpods to start working


Posted on Apr 6, 2023 10:31 PM

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Question marked as Top-ranking reply

Posted on Apr 9, 2023 7:22 PM

Hello MHussein64,


We would like to see how we can help you with your AirPods that are not working as expected on calls. Which iOS version are you currently running on your connected device? Go to Settings > General > About for the version. Let's try resetting the AirPods and then testing to see if the issue returns: How to reset your AirPods and AirPods Pro - Apple Support


  1. "Put your AirPods in their charging case, and close the lid.
  2. Wait 30 seconds.
  3. Open the lid of your charging case, and put your AirPods in your ears.
  4. Go to Settings > Bluetooth. Or go to Settings > [your AirPods].
    • If your AirPods appear there as connected, tap the More Info button  next to your AirPods, tap Forget This Device, then tap again to confirm.
    • If your AirPods don't appear there, continue to the next step. 

5.Put your AirPods in their charging case, and keep the lid open. 

6.Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*

AirPods charging cases

7.Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone or iPad. Follow the steps on your device's screen."


Get back to us with these details so that we have a better understanding of the issue, and we can go from there.


Cheers!


1 reply
Question marked as Top-ranking reply

Apr 9, 2023 7:22 PM in response to MHussein64

Hello MHussein64,


We would like to see how we can help you with your AirPods that are not working as expected on calls. Which iOS version are you currently running on your connected device? Go to Settings > General > About for the version. Let's try resetting the AirPods and then testing to see if the issue returns: How to reset your AirPods and AirPods Pro - Apple Support


  1. "Put your AirPods in their charging case, and close the lid.
  2. Wait 30 seconds.
  3. Open the lid of your charging case, and put your AirPods in your ears.
  4. Go to Settings > Bluetooth. Or go to Settings > [your AirPods].
    • If your AirPods appear there as connected, tap the More Info button  next to your AirPods, tap Forget This Device, then tap again to confirm.
    • If your AirPods don't appear there, continue to the next step. 

5.Put your AirPods in their charging case, and keep the lid open. 

6.Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*

AirPods charging cases

7.Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone or iPad. Follow the steps on your device's screen."


Get back to us with these details so that we have a better understanding of the issue, and we can go from there.


Cheers!


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airpods pro 2nd generation issue

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