MacBook Pro keyboard and trackpad stop responding after login

I have an MacBook Pro from

about 2015 with an intel i5 and running Monterey 12.6.4. Just recently I have had a recurring issue where suddenly the trackpad and keyboard stop responding entirely seemingly at random. On rebooting, the trackpad and keyboard work perfectly on the login screen but once it moves past the progress bar screen it freezes up again. I have tried all the fixes I have been able to find including resetting the SMC and PRAM, booting into safemode, and updating the software. Nothing reliably works but usually, again at random, after a few times of restarting the machine it starts responding again. This seems like a software issue since everything works on the login screen but I would love any insight anyone might have on this issue. Thanks.

MacBook Pro 13″, macOS 12.6

Posted on Apr 8, 2023 10:54 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 8, 2023 11:56 AM

Most likely you have a bad Trackpad IPD Flex Cable. This cable has an extremely high rate of failure on the 2015 model specifically since it is routed differently than on older models. The failure can be intermittent at the beginning, but will likely become worse. The cable is inexpensive and is definitely the first thing to try. The 2015 model is now considered "Vintage" so official Apple repairs are still possible as long as the necessary part is still available.

Similar questions

3 replies
Question marked as Top-ranking reply

Apr 8, 2023 11:56 AM in response to AltheKiller31

Most likely you have a bad Trackpad IPD Flex Cable. This cable has an extremely high rate of failure on the 2015 model specifically since it is routed differently than on older models. The failure can be intermittent at the beginning, but will likely become worse. The cable is inexpensive and is definitely the first thing to try. The 2015 model is now considered "Vintage" so official Apple repairs are still possible as long as the necessary part is still available.

Apr 8, 2023 8:07 PM in response to AltheKiller31

Even so the cable is the most likely problem. However, it could also be a Logic Board failure or even a Trackpad failure. I have encountered several incidents with our organization's laptops of this vintage where the Keyboard would work at the login screen, but not after logging in. And I've seen it the other way around where the Keyboard won't work to log in, but works fine after logging in. In some of those cases I had to replace the Top Case/Keyboard Assembly, while in others I had to replace the Logic Board itself. I've even encountered issues where the special startup keys were not properly registering (PRAM Reset, Recovery Mode), yet the keys all worked properly to log in and after logging in.


Part of the problem is on this model... if the Trackpad is not working, then it will prevent the built-in Keyboard from working as well. Plus on this model there are two ways of an OS to access the built-in Keyboard & trackpad...one mode may work, but not the other mode. The mode being used before logging in may be using the "USB mode" while after logging in it will use "SPI" mode.


How does an external keyboard & mouse work? If they have no issues, then it indicates a hardware issue.


Like I said before, the Trackpad Cable is the easiest & least expensive repair possible which may resolve the problem.


These newer Macs don't always behave like you would expect with older models. In fact much of my troubleshooting with these newer models has to abandon old methods and assumptions & learn new tricks & methods of diagnosis.


Edit: The Trackpad will prevent the Keyboard from working even though they each have their own direct cable to the Logic Board which doesn't make much sense, but it is what I have observed if the Trackpad is disconnected.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

MacBook Pro keyboard and trackpad stop responding after login

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.