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How to run a diagnostic on my dead iPad?

my iPad is dead. can't charge it, got a new charger, thats not it. iPad is 6 months old. how do i diagnose it through iTunes?


[Re-Titled by Moderator]

iPad Air, iPadOS 16

Posted on Apr 12, 2023 3:41 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 12, 2023 3:56 PM

iTunes doesn’t provide device diagnostics.


If your iPad is unresponsive, connect your iPad to its Power Adapter and allow the iPad to charge undisturbed for at least an hour - or preferably overnight. Then, while still connected to external power, try a forced-restart:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.


If you continue to experience difficulties, you will need to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:

Genius Bar Reservation and Apple Support Options - Apple




2 replies
Question marked as Top-ranking reply

Apr 12, 2023 3:56 PM in response to creomimur50

iTunes doesn’t provide device diagnostics.


If your iPad is unresponsive, connect your iPad to its Power Adapter and allow the iPad to charge undisturbed for at least an hour - or preferably overnight. Then, while still connected to external power, try a forced-restart:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.


If you continue to experience difficulties, you will need to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:

Genius Bar Reservation and Apple Support Options - Apple




Apr 12, 2023 4:42 PM in response to creomimur50

If it's dead, diagnostics can't be run. If it's under warranty and there's no noticeable physical damage, it should be easy to obtain a warrant replacement. There's no clearer signs that it's malfunctioning than it won't power on.


I did get my mini 6 replaced when it wouldn't charge with a USB-A to USB-C cable and wouldn't establish a data connection through the port. But in my case they could run the diagnostic at an Apple Store through Wi-Fi. It didn't show anything specifically wrong, but since it wouldn't establish a data connection they considered it a malfunction that was eligible for a warranty replacement.

How to run a diagnostic on my dead iPad?

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