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can't get ipad to restore. have error code 4013

Can't get ipad to boot up. only see apple which goes off and comes back on about every 15 seconds. can't get to home screen. tried to update and restore but only get 4013 error code


Posted on Apr 13, 2023 1:51 PM

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Question marked as Top-ranking reply

Posted on Apr 13, 2023 3:40 PM

You’ll find guidance for troubleshooting error #4013 here:

If you see error 9, 4005, 4013, or 4014 when you restore your iPhone, iPad, or iPod touch - Apple Support


If you continue to experience difficulties, you might be well advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. 


Alternatively, if you have access to another Apple device, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to provide assistance:

Genius Bar Reservation and Apple Support Options - Apple

2 replies
Question marked as Top-ranking reply

Apr 13, 2023 3:40 PM in response to rpherbst

You’ll find guidance for troubleshooting error #4013 here:

If you see error 9, 4005, 4013, or 4014 when you restore your iPhone, iPad, or iPod touch - Apple Support


If you continue to experience difficulties, you might be well advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. 


Alternatively, if you have access to another Apple device, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to provide assistance:

Genius Bar Reservation and Apple Support Options - Apple

can't get ipad to restore. have error code 4013

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