Apple TV app plays dark

Apple TV movies are very dark on my LG TV. If you have a solution please speak in lay terms. My Apple desktop set is brand new. Same happens with Roku desktop set. So clearly this is LG TV specific.

Again, please respond in lay terminology. Don't understand "ramma gamma ding dong" language.

Thanks.

Posted on Apr 13, 2023 5:40 PM

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Posted on Jun 14, 2023 4:57 PM

Same problem. Apple support tried various solutions, including creating a new user on laptop. Booked into Genius bar, but stumbled on a solution: every time I logged in, a message appeared saying 'Display Intensity On'. Found it turned OFF in settings / accessibility, BUT slider control was not set to 'normal'. Reset it to 'Normal' and problem disappeared!!


Hope this works for someone else.



43 replies

Jul 18, 2023 3:10 PM in response to Edward Campbell

Just turned on the set in the living room to see if I note other problems. BTW, I recall nothing about light sensitivity. Doesn't mean I haven't accessed/utilized it, though. I'm an ancient geek.


First thing that reminded me of difference in approach...is that I go SETTINGS > PICTURE > ETC. Overwhelmingly, do not go SETTINGS > GENERAL > etc. Not saying it can't be done. I've just found direct to picture settings most effective for me.


And like most TV geeks in my small circle over the years, I started out with getting the Apple TV hardware at opening day. Couple gens ago. Stayed current. Just realized I may mislead you by my automatic procedure. The Apple TV has room for beaucoup apps. I login and start via Sling App...Not Apple TV app. Though I AM using the Apple TV hardware which I presume is running the ATV app as native. I have 30/40 apps on my Apple TV and mostly use Sling, ATV (the Apple + TV app), Acorn, Paramount, Peacock...but, the "settings" I start with is what is in the ATV box.

Sep 9, 2023 5:23 PM in response to FranTheMan

Same issue. It just started for us a few days ago. We have a Samsung tv. Have had no problems whatsoever. All apps work as they should. All streaming works. The Apple TV app works, can access the library and choose a show, but once you press play, all movies and shows are played almost completely black screen. You can barely makeup the images. I’ve restarted the tv. The app is auto loaded on the Samsung so I can’t delete the app but it does give me an option to reinstall. Tried that, still no fix. Also tried signing out and in, no fix. This is an Apple TV all issue. I will be canceling my subscription if it’s not resolved soon.

Dec 11, 2023 4:33 PM in response to FranTheMan

I've tried all the possibilities in using Apple TV+ app on my Samsung TV. I've called Apple and there seems to be nothing I can do to lighten the screen. Yes, I've done the Focus Style/High Contrast. There is no Appearance setting under General settings. Does anyone have a fix for this? It looks more and more like I will have to cancel the service. Comments?

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Apple TV app plays dark

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