After iOS 16.4.1 Update, My iPhone Not Charging using USB-C cable with my laptop

After recent iOS 16.4.1 Update, My iPhone 12 Pro Max Not Charging using USB-C cable with my laptop. It was charging before the update. Is this one of the problems documented with the update?


iPhone 12 Pro Max, iOS 16

Posted on Apr 14, 2023 11:53 AM

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Posted on Apr 14, 2023 1:50 PM

Is this one of the problems documented with the update?


We don't have access to that type of information. But, I can find virtually nothing using a quick search on this support forum with the same issue.


We assume that you have already tried a different cable, restarted your Mac and phone, etc.


The next step would be to perform a Forced Restart on the phone.......Force restart iPhone - Apple Support


Follow the instructions very carefully. Many users do not hold down the Side button long enough for the Apple logo to appear in the center of the screen.....instead, they release the button too soon and use the slider to power off the phone. That's not correct.


There are only two possible results when you perform the Forced Restart


1) The phone returns to normal operation

2) The phone has a hardware problem that will need attention at the Apple Store or authorized Apple Service shop


It's hard to understand how a software update could create a hardware problem, but anything is possible, I suppose.



8 replies
Question marked as Top-ranking reply

Apr 14, 2023 1:50 PM in response to rui136

Is this one of the problems documented with the update?


We don't have access to that type of information. But, I can find virtually nothing using a quick search on this support forum with the same issue.


We assume that you have already tried a different cable, restarted your Mac and phone, etc.


The next step would be to perform a Forced Restart on the phone.......Force restart iPhone - Apple Support


Follow the instructions very carefully. Many users do not hold down the Side button long enough for the Apple logo to appear in the center of the screen.....instead, they release the button too soon and use the slider to power off the phone. That's not correct.


There are only two possible results when you perform the Forced Restart


1) The phone returns to normal operation

2) The phone has a hardware problem that will need attention at the Apple Store or authorized Apple Service shop


It's hard to understand how a software update could create a hardware problem, but anything is possible, I suppose.



Apr 14, 2023 7:17 PM in response to rui136

By the way, if I use an Apple laptop with the same cables, the iPhone does charge.


So the phone is OK and cable is OK.


I don't have a PC here to test, so can't go much further with this.


You might want to check to make sure that you have the most up to date version of iTunes on the PC. That might just include updated USB driver software.


Download and use iTunes for Windows 10AppleOfficial Apple Support › en-us







Apr 15, 2023 5:03 PM in response to rui136

rui136 wrote:
Mystery solved. My Windows laptop has a software power manager function that controls certain functions includind the USB-C charging. I decided to turn it off and back on and that did the trick.

Thanks to all for the troubleshooting suggestions.


That's a new one. But charging off of a computer and/or with USB hubs can be tricky sometimes. Good to see you figured it out on your own.

Apr 14, 2023 3:54 PM in response to rui136

Sounds interesting. I would point out that it could be an issue with the software-based power/voltage "negotiation" between your computer and your iPhone. USB-C can be really complex.


This could just be something where there are reports to Apple and they do another iOS update.


In the meantime, can you just charge off of a power adapter? That might be your only solution until there's an update.

Apr 14, 2023 3:37 PM in response to Bob Timmons

Thanks for the feedback. Yes, I have tried another cable which also failed to charge the iPhone battery.

I should mention that this is a Windows computer and I tried two different Apple cables. This is the main method I used to charge my phone and the problem occured right after I updated the iOS to 16.4.1

By the way, if I use an Apple laptop with the same cables, the iPhone does charge.

Apr 14, 2023 3:37 PM in response to y_p_w

Thanks for the feedback. Yes, I have tried another cable which also failed to charge the iPhone battery.

I should mention that this is a Windows computer and I tried two different Apple cables. This is the main method I used to charge my phone and the problem occurred right after I updated the iOS to 16.4.1

By the way, if I use an Apple laptop with the same cables, the iPhone does charge.


I have rebooted the computer and the iPhone.

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After iOS 16.4.1 Update, My iPhone Not Charging using USB-C cable with my laptop

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