Apple TV and spectrum app issues

has anyone resolved issues between the Spectrum TV app and Apple TV? I have done every single trouble shooting thing and my Sony TV (80” 4k tv purchased in 2021) continues to display anything we try watching through the Apple TV on the Spectrum app as intermittently blurry, freezing, skipping…it is terrible. We can watch via the Spectrum app from our iPads without issue so the issue is the Apple TV & Spectrum app combination. I have deleted the Spectrum app, reinstalled, no fix. I have restarted Spectrum internet as well as the Apple TV device - no fix. Unplugged both - no resolution. Checked my HDMI connection- all is fine with that but picture issues continue. This is worse than having an antenna on my TV w/o cable…

Apple TV 4K (2nd generation)

Posted on Apr 15, 2023 6:45 AM

Top-ranking reply

Dojo2929

Level 1

14 points

Posted on Mar 5, 2024 8:58 AM

I found issue was the Apple TV radio (Wi-Fi) is weak. Try Ethernet cable to Apple TV and reboot. Solved all my problems

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18 replies

Apr 12, 2024 3:45 AM in response to KmcNC

Does this really have anything to do with the Apple TV? Or is it a spectrum streaming app issue. Do you mean that if we used to Roku this wouldn’t happen? What if we just use the smart TV apps on our Samsung TV? I am not familiar with this. I just bypassed my new TVs set up and use the Apple TV. I’ve only been streaming for two years and I can’t imagine having to input all the passwords onto each individual app and try and set up the smart tv. No young people around to help!

Tomba333

Level 1

14 points

Sep 17, 2023 6:28 PM in response to cdnche

Not helpful. I did find a fix and it was canceling Apple TV a year ago. I tried the free stream of the news room and every 2 minutes I had to pause due to the terrible skipping and audio mismatch.

Iambwebb

Level 1

12 points

Oct 28, 2023 8:55 AM in response to KmcNC

we have this problem only with the apple tv box and app. Our other tvs have the Roku decice and spectrum app and we do not have this issue on those tvs. So frustrating.

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Apple TV and spectrum app issues