Apple TV and spectrum app issues

Do NOT try to use Spectrum app. It's is a piece of Sh-t. I have been in a two week battle with Spectrum techs. They won't admit it, but one of them finally told me the same as above. Reason? It was only designed for mobile, NOT TV! That's why it won't work on my Samsung, nor does it work through Apple TV, at least not all the time. I have opened a case with the FCC about the issue, filed a formal complaint four days ago. They all lie about it and pretend it's my TV or some other BS excuse. Cannot record on their Cloud dvr, no sound, can't pause or fast forward or back. So, what's the use? sometimes it works, most it doesn't. I urge you to write about your own experiences here as well. If you Google the CEO, Thomas Rutledge, the first thing that comes up is a huge complaint by his own employees (Charter) saying he's an idiot and none of them have any respect for him.