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User profile for user: Dorningas
Dorningas Author
User level: Level 1
4 points

My screen is not responding but audio is playing. I can’t get the screen on or the audio to stop.

My screen is black and not responding. I can’t answer calls, rest, or turn the phone off.

iPhone 13 Pro

Posted on Apr 19, 2023 3:34 AM

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Question marked as Top-ranking reply
User profile for user: Ingo2711
Ingo2711
User level: Level 9
73,281 points

Posted on Apr 19, 2023 3:44 AM

Did you already try to force restart your iPhone?


...

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button.
  4. When the Apple logo appears, release the side button.

...


copied from: Force restart iPhone - Apple Support

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My screen is not responding but audio is playing. I can’t get the screen on or the audio to stop.

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