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up/down keys scroll uncontrollably in Safari

I have a MacBook Air running Ventura 13.3.1 and Safari 16.4. After last night's system update, I'm finding that when I press the up or down arrows in Safari it just scrolls until it reaches the end of the page. I can use the scroll bar normally with my mouse or my trackpad. And the buttons work normally in other applications (I tried Notes and Preview). But there doesn't seem to be a way to scroll controllably in Safari. Is there a new setting I'm missing?

MacBook, macOS 11.7

Posted on Apr 19, 2023 4:41 PM

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Apr 21, 2023 1:02 PM in response to mindofwinter

Hi mindofwinter,


Thanks for posting in Apple Support Communities. Since this happens in Safari, we'd recommend using the guidance from If Safari doesn't open a page or work as expected on your Mac - Apple Support. Below are a couple sections from that article that might help you narrow this down.


Check Safari extensions
If you installed any Safari extensions, turn extensions off. From the menu bar in Safari, choose Safari > Settings (or Preferences). Click Extensions, then deselect each extension to turn it off. Learn more about Safari extensions.
If you find that an extension is causing the issue, make sure that the extension is up to date.

Test with a private window 
A website can store cookies, caches, and other data on your Mac, and issues with that data can affect your use of the website. To prevent the website from using that data, view it in a private window: From the menu bar in Safari, choose File > New Private Window, or press Shift-Command-N.
If that works, use the following steps to remove the website's data, including its caches and cookies. The website can then create new data as needed. If it's a website that you sign in to, make sure that you know your sign-in information before continuing.
1. Choose Safari > Settings (or Preferences), then click Privacy.
2. Click Manage Website Data.
3. Select the affected website from the list shown.
4. Click Remove.
5. Click Done.
6. Open the website again in a non-private browser window.


If you need more help, check out the complete article using the link above.


All the best.

up/down keys scroll uncontrollably in Safari

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