My messages app started crashing about an hour ago, I can't send or receive messages. When I load the app it shows me a black screen. Every once in a while I will receive all of the messages sent to me in the past ten minutes or so but I can't read them on the app. I can't send messages through the pictures app either.
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iPhone 13, iOS 16
“Restoring” my iPhone to factory via iTunes on a computer (as suggested by multiple Senior Advisors that handled my ticket), was the only thing that fixed the issue for me.
The reason why Apple is telling you to try different troubleshooting methods, is because the solution to this issue is different for every user.
Some users were able to resolve this issue by toggling off and on iMessage in Settings, this method didn’t work for everyone.
Others were able to resolve it by signing out of their Apple ID on the impacted device and signing back in. AGAIN, this method doesn’t work for everyone, and the list goes on and on for different methods that have “worked” for people.
Apple is very aware of this issue and has yet to figure out what is causing the issue and why it’s impacting some users and not all users but in the meantime while they’re investigating, some of us like myself have worked thoroughly with Apple Support running tests and etc to help pinpoint the issue and find which troubleshooting methods worked more permanently.
The only workaround that has worked for me, was restoring my iPhone back to factory using iTunes on a computer.
Resetting your iPhone via Settings on the phone itself, is only resetting the phone using the same corrupted software, while restoring via iTunes, puts new software on the phone.
Restoring the phone to factory via iTunes, is a requirement from the engineers, in order to advance your ticket to the next level with Apple. If restoring via iTunes doesn’t work and the issue comes back, then your Senior Advisor would need to work further with the engineers and you, to find the root cause and a more permanent fix.
updating to 17.5.1 has caused the following issues: native messaging app freezes , doesn’t send txt or iMessages. I tried restarting my iPhone 15 problem continued. I deleted all messages, restarted my iPhone 15, no progress. Signal was confirmed at 5g . Storage capacity is within normal range. No other issues with any other apps. How long will it take the techs at Apple to patch the update? These are very expensive phones and the service prices are unreasonable. Maybe further testing needs to take place before updates are released .
I’ve been having this issue for four days while traveling in Europe. My message badge shows over 70 messages but when I click on the icon it freezes my phone and the screen goes black. If I got to settings, messages, my screen also freezes. My daughter can’t set up WhatsApp as an alternative because it needs to text you a code, but text doesn’t work. This has been going on for nearly a week with no end in sight.
Me and my family have the same problem since today.
we are using iPhone 14 Pro, iPhone 13 Pro and iPhone 11 Pro
Almost all apple apps are troubling, and some more as well. I cannot open phone app, message app, contacts app anymore, I only got a white screen and then the app crashes. I cannot phone or message anymore. The Find my app has same issues, sometimes it freezes, sometime all my AirTags vanished, then appear again. Also apps like Amazon or Facebook messenger keeps freezing at start, my Apple Music is able to find music, but I can't play any song. I tried two restart methods, volume up/down, then power and slide the control to shut down. And keep holding the power button to force a restart. Nothing worked for me. My iPhone seems dead since 6 hours.
I got a MacBook Pro M3 Pro and an iPad Pro, and all these devices are running fine. My wife's iPad Air is also working. Only our 3 iPhones are dead.
Does messages/contacts/phone app use iCloud at startup? It seems that the phones have trouble with iCloud. But I can access my iCloud files. Also photo sync was not working for a while, at least this started again. I don't want to logoff from iCloud because I don't know if I will loose some data. Why this happens to my entire family?
Any ideas how to handle this? I'll wait for tomorrow and check if the issue still present.
After checking my iPhone for a lot of time, I found out some more glitches:
What is going on on my iPhone?
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There are constant issues like this with iPhone. I am super unimpressed as a new iPhone convert. Never had a third of the complications and glitches with decades of androids. Apple is a grossly over priced status symbol.
Me too. Started today. And last weekend GPS stopped properly working while in Chicago. This is a pain. Messages to my Apple Watch come in just fine but not to my iPhone 13.
I’ve rebooted the several times. I’ve made sure I’m on the most current version of iOS.
Feels like my phone has been hacked, till I found this feed.
I opened my conversation with support by telling them I had been in the support community and tried plenty of crowdsourced workarounds. That I know Apple is aware of the problem and that I am only interested in an actual solution, not a bunch of “try this” action. Answer: They are working on it. Wait for iOS 18.
Are you “Restoring” your iPhone to factory via iTunes on a computer or are you just Erasing All Content and Settings via the Settings on your iPhone?
If it’s the latter, you’re not really fixing the issue and you should really be “Restoring” your phone to factory via iTunes.
Same exact thing on mine. Super frustrating. Using my iPad for texts 🤦♀️
My messaging is stuck. When I try to open it, it’s all black.
Same here too ! It’s stuck with a draft that crash and force quit app/ hard reset of iPhone juste not working ….
It didn’t work!!! It just has a white screen then crashes
My messages app is
completely DEAD !!
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Did this work for you?
I'm having the exact same issue after the 17.5.1 update. Worked fine for a couple weeks, now it always freezes when I open the app. Tried everything and nothing yet.
How do I fix my message app on my iPhone?
