My messages app started crashing about an hour ago, I can't send or receive messages. When I load the app it shows me a black screen. Every once in a while I will receive all of the messages sent to me in the past ten minutes or so but I can't read them on the app. I can't send messages through the pictures app either.
[Re-Titled by Moderator]
iPhone 13, iOS 16
“Restoring” my iPhone to factory via iTunes on a computer (as suggested by multiple Senior Advisors that handled my ticket), was the only thing that fixed the issue for me.
The reason why Apple is telling you to try different troubleshooting methods, is because the solution to this issue is different for every user.
Some users were able to resolve this issue by toggling off and on iMessage in Settings, this method didn’t work for everyone.
Others were able to resolve it by signing out of their Apple ID on the impacted device and signing back in. AGAIN, this method doesn’t work for everyone, and the list goes on and on for different methods that have “worked” for people.
Apple is very aware of this issue and has yet to figure out what is causing the issue and why it’s impacting some users and not all users but in the meantime while they’re investigating, some of us like myself have worked thoroughly with Apple Support running tests and etc to help pinpoint the issue and find which troubleshooting methods worked more permanently.
The only workaround that has worked for me, was restoring my iPhone back to factory using iTunes on a computer.
Resetting your iPhone via Settings on the phone itself, is only resetting the phone using the same corrupted software, while restoring via iTunes, puts new software on the phone.
Restoring the phone to factory via iTunes, is a requirement from the engineers, in order to advance your ticket to the next level with Apple. If restoring via iTunes doesn’t work and the issue comes back, then your Senior Advisor would need to work further with the engineers and you, to find the root cause and a more permanent fix.
Most likely due to an insane amount of storage in the messaging app specifically.
off loading messages to iCloud is the best way to resolve issue but will take ALOT OF TIME
This is happening to me as well, fully updated and I only have 113 of 256 gb used. I can't even open the messenger portion in settings to try and reset imessage to see if that will help. Phone was running fine UNTIL I did this latest upgrade. I have the 11 pro max so yes not the newest but by far not the oldest that is "supported" in this upgrade.
Happening here as well, when I try opening messages from either home screen or settings it just crashes and the phone restarts, this is even after doing a full factory reset with barely anything on the phone, when I do a hard restart it works for a minute then crashes and restarts, running iOS 16.5
Yes, but it’s not a permanent fix “for me”. It might be a permanent fix for others though.
It doesn’t hurt to try and see if it fixes your issue for good, you won’t be deleting anything, just resetting most of your settings back to default.
I ended up calling support again after a week or so when the bug came back. They wanted me to do a factory reset and restore my phone via iTunes, just to see if putting completely new software on my phone, would resolve the issue.
Unfortunately, I’m not ready to go through **** doing all of that but according to them, this is the only way they’ll move forward with creating a ticket that can be sent to engineers.
What confuses me, when you Google search this issue, you’ll see complaints about this very issue dating back years ago. Like always, whenever someone mentions an issue that’s been going on for a while now for some users, they’ll claim “this is the first time they’ve heard about this issue and there’s no records of it in their system”, which is getting TIRESOME at this point!
Either they’re lying just to make it seem like “you’re the only one experiencing the issue you’re reporting” or they’re system deletes reported issues quickly than what it’s supposed to, because there should be NO WAY this issue has NEVER been reported to them when there’s years worth of complaints about it on here and on other websites as well.
Well, you’re the perfect candidate to call into support to create a ticket for this issue, because I wasn’t going to do a “hard reset” as they requested, in order to advance my ticket. (I had/have too many pending projects that I’m working on via both my iPhone and iPad, to risk losing progress from that buggy unreliable iCloud system that they refuse to fix!)
When you call in a speak to a Senior Advisor and they create a ticket for you, keep us posted!
my messages on my iphone are still crashing and i don't know when i'm gonna get it fixed cause the software update messed it up and i can't remove the ios 18.0 software update cause its still having that issue
so please help fix the messages app its kicking me out of the application and yeah its glitching and having problems
My phone also started having the same problem at almost the exact same time. I did an update today, but it didn’t fix it. My email has also been crashing, but the messages app is the worst!
My messages have been freezing since the last update. Every time I open my messages it shuts down and freezes my phone.
Which iPhone do you have and which iOS version is installed on it?
Axel F.
I give up. Seems like Apple isn't coming out with a fix. Backed-up my phone and erased it. Fingers crossed. Hope this works.
For me, yes... you may refer to my post above (logging out iCloud).
theabds2000 Said:
"Happening here as well, when I try opening messages from either home screen or settings it just crashes and the phone restarts,[...]"
-------
Getting Out of a Boot Loop:
Your iPhone is stuck in a boot loop. This typically happens when an install stalls wile in the process. Your Factory Reset was unsuccessful. So, refer to my User Tip: How to Fix an iPhone in a Boot Loop - Apple Support
It’s weird, I just started experiencing this issue nonstop for about a week now on my iPhone 13 Pro Max.
Oddly enough, I’m not experiencing this on my iPhone 15 Pro Max (which is using a different Apple ID).
Both devices are active with the same carrier, using different eSIMs, and using the same WiFi.
I thought it was my VPN based on googling this issue and seeing that VPNs can sometimes cause this exact issue… I deleted the VPN out of Settings, uninstalled the app, reset my network settings, but the problem still persist smh.
I wanted to test something else out by seeing if the issue is only related to the Apple ID I’m using on my iPhone 13 Pro Max, but I don’t feel like signing in and signing out of different IDs, and dealing with the aftermath of unintentional saves to the wrong iCloud, as I use these devices for two different purposes unrelated to each other and the two should never mix.
Message app and Message settings frozen since last update I’m on 17.5.1 with a iPhone 12. Relying on WhatsApp instead for most things it’s far more reliable. Come on Apple sort it out! It’s not hard, messaging was one of the first things invented on mobile phones! Are you doing this on purpose??
I am still having this issue - it works sporadically and then it gives me the white screen. when I go to close the app the messages appear. if I go back in to it then I can see them but the information at the top of the screen, such as time etc, dissappears.
Messages on my iMac is not working properly either. I can't send anything
I have an iPhone 11 running iOS 17.5.1
How do I fix my message app on my iPhone?
