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What settings (preferences) need to be adjusted to see the boxes with question marks in Mac eMail display properly?

Just updated to Ventura 13.3.1

Email shows boxes with question marks in them instead of displaying the text or graphic imbedded. How can I adjust my settings to see the intended graphic or text? Is it a "java" setting or add on software? Please advise and thank you in advance!


MacBook Pro 13″, 13.3

Posted on Apr 20, 2023 11:29 AM

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Question marked as Top-ranking reply

Posted on Apr 20, 2023 11:49 AM

You can change how Mail loads your emails.


  1. In the Mail app on your Mac, choose Mail > Settings, then click Privacy.
  2. Select Protect Mail Activity.


When this option is selected, your IP address is hidden from senders and remote content is privately downloaded in the background when you receive a message (instead of when you view it).


If you deselect the option, you can choose to separately hide your IP address and block all remote content. When Block All Remote Content is selected, a banner is shown in a message when you view it, indicating it contains remote content; you can choose then to download the content.


To avoid those questions marks, you can choose not to have your IP address hidden or, better, not to block remote content.

3 replies
Question marked as Top-ranking reply

Apr 20, 2023 11:49 AM in response to audiosup

You can change how Mail loads your emails.


  1. In the Mail app on your Mac, choose Mail > Settings, then click Privacy.
  2. Select Protect Mail Activity.


When this option is selected, your IP address is hidden from senders and remote content is privately downloaded in the background when you receive a message (instead of when you view it).


If you deselect the option, you can choose to separately hide your IP address and block all remote content. When Block All Remote Content is selected, a banner is shown in a message when you view it, indicating it contains remote content; you can choose then to download the content.


To avoid those questions marks, you can choose not to have your IP address hidden or, better, not to block remote content.

What settings (preferences) need to be adjusted to see the boxes with question marks in Mac eMail display properly?

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