Level 1

41 points

Apple TV+ So Difficult To Watch On My Samsung TV

Hi. I can’t seem to watch the Apple TV app on my Samsung smart Tv. It constantly freezes and then goes to a “Video Unavailable” screen.

This isn’t a problem with the internet or Tv, I have no problem watching other apps like Netflix on it.

I can’t seem to be able to delete and reinstall the app, but I’ve tried to reset it with no luck.

I saw this was a question posted earlier in this community but couldn't find any answers that helped.

Does anyone else have this problem?

Posted on Apr 21, 2023 5:28 AM

Top-ranking reply

Urquhart1244

Level 10

146,184 points

Posted on Apr 21, 2023 7:51 AM

Something is causing the app to be unable to contact the remote servers.

See if this document has clues that apply to your situation: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support

“Video Unavailable” may mean no valid reaction from the remote server.

Verify that your router doesn’t block Apple’s servers (or its CDN) through a firewall setting.
Verify that your router doesn’t block ports that Apple services like to use.
Verify that you use a good DNS on your router, like the one from your ISP, which gets updated with all server names that Apple might use.
Verify that your smart TV has the correct date and time and timezone, as Apple may be more strict about that (TLS) than other content providers.

Else

Check for smart TV “Tizen OS” software updates.
Check for Apple TV app updates, if not set to do so automatically.
Try resetting the Apple TV app.
Try restarting the TV. Not just standby, but really off for a moment.

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56 replies

Urquhart1244

Level 10

146,184 points

Apr 16, 2024 5:37 PM in response to Pdiddlenoni

For streaming issues with the Apple TV app on Roku, see: discussions.apple.com/thread/254895855.

May 10, 2024 11:09 AM in response to andrespace

Get that guy back and have him write down what he did!!! People need to know!!

thanks!

Jun 13, 2024 9:21 PM in response to mary-leigh

We have too and still nothing works and neither Apple or Samsung seems to care.

Jun 13, 2024 9:23 PM in response to Pman1953

We have tried this too and it doesn’t work. We have a 1 year old Samsung TV. Maybe older Samsung TVs don’t have the issue.

Jul 7, 2024 5:23 AM in response to Urquhart1244

Apple tv wont play on my Samsung tv

ubha

Level 1

20 points

Dec 7, 2024 12:26 AM in response to mary-leigh

Same for me .. all other apps work perfectly ..

kn-41

Level 1

8 points

Dec 10, 2024 8:02 PM in response to mary-leigh

For a week I have not been able to get apple tv shows on my vizier tv. what is wrong? How can I fix it???

kn-41

Nindjo

Level 1

14 points

Dec 28, 2024 2:22 AM in response to Urquhart1244

I deleted the application and now the TV system doesn't accept the new installation. I'm getting the "Try again later" message and a code, but I have found nothing about this code

Nindjo

Level 1

14 points

Dec 28, 2024 11:26 AM in response to Nindjo

This is the code I am getting. "Cannot be installed. Try again later Apple TV: 125122"

Nindjo

Level 1

14 points

Dec 30, 2024 9:23 AM in response to Nindjo

Today 30 December 2024, I turned on the TV and suddenly I found the Apple TV + app installed and flawlessly functioning. Most probably, a Tizen OS upgrade released during the night from Samsung

Jul 26, 2024 7:18 AM in response to rondondoe

The only workaround solution is the reset the Samsung Smarthub and then re-sign in to Samsung TV account, Apple TV account, Prime etc... I have now managed it in 10 minutes minimum. It is not a permanent fix as the fault/bug will return in a few weeks.

It is nothing to do with bandwidth, bad streams, re-installing Apple TV app or Tiizen needing updates which are the only suggestions Samsung help can offer.

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Apple TV+ So Difficult To Watch On My Samsung TV