"Video not available"

Same exact thing started happening to me with every show. I tried to watch the season finale of Foundation and that's when it started. So irritating. I reset the app, reset my fire stick, but ended up watching it on my iPad. I tested it with other shows and it does the same thing. Anyone able to fix it yet??

Every show eventually gives me the "Video Not Available" window. Sometimes I can just try again, and it'll work for a while before it does it again. Sometimes I have to back all the out to the main menu and start again. No matter what, I'm always able to resume, but not without varying levels of hassle. I have a TCL Roku smart TV, and I think this is an Apple problem, and not a problem with my tech.

My experience echoes a lot of what has already been said on this thread. I subscribed to AppleTV in August and had watched several movies and a few different TV shows when, six weeks later, I started getting the "Video Not Available" message. In watching "The Morning Show," for example, I am able to watch the first minute or so before the error message comes up. I tried using the QR code and link.apple.com (with a unique code) several times to refresh the TV but the same message comes up every time.

I chatted and called into Apple Support and there may be problems with my internet connection. If that were the case, why am I able to watch part of The Morning Show and not the rest? And, why am I also able to click on other AppleTV shows/movies and watch parts of them as well? More importantly, how was I able to watch EVERYTHING on their website on my Smart TV for SIX STRAIGHT WEEKS without any problems until now?

Fortunately or unfortunately, I am able to watch AppleTV on my iPhone. Certainly not the best option when you have a room full of people who want to watch a show on your big screen. I am trying to find a way to mirror by iPhone of my 55" Samsung TV but I am also running into problems doing that - probably because my set is too old.

At this point, I am not going to continue my subscription unless I can figure out a solution. It wouldn't be worth watching future movies and TV shows only on my iPhone. What I don't understand is how I could have watched everything just fine on my big screen TV for six weeks and then, all of a sudden, I am only able to watch shows on my iPhone. It is not like I changed phones or TV sets. Everything is identical to the day I started my subscription.

I'm just glad there are other screening services out there to spend my entertainment dollars on; this one just isn't cutting it.

Same issue for me too. I have been able to watch all shows and movies on Appletv app on my Samsung TV and have cable Then all of a sudden I started getting that video can’t play message. My internet if fine as I can watch Netflix, Hulu, Max, and so on. I reset my appletv app. Still same issue. Funny because it’ll play a preview of another show in the beginning, will play the recap of a show, & even play intro to show but WILL NOT play the actual episode. I tried a few shows and movies same issue. I can play Appletv app on my phone fine!

Well, the shows weren’t playing for us than now, all of a sudden, they are. But last might I opened up Roku, selected Apple TV and I got nothing but a black screen. So I went back to the ROKU main screen, searched there for the name of the show I wanted to watch, then when I clicked on that, it worked! Another work around 🥴

This is def' a issue. I can watch iPlayer, Amazon etc. The only thing I cannot watch is Apple TV Ted Lasso. Why? It simply will not load. I brought the Apple TV app on my Samsung TV to watch this and it will not load each evening. Any help or can i get my money back? Very fustrated

This same thing is happening to me. It’s been days and I haven’t figured it out. I can use the app on my phone or another TV, and also use other apps, but I can’t on this one. Did you find a solution?

This is also happening to me. I have tried resetting the app, uninstalling/reinstalling the app, updating the app…. I am not tech-savvy enough to know how to check my router and this only started happening in the last few days, so what gives?

I also tried updating, resetting my Fire Stick. This is the only app with this problem.

Same thing for me. Started a few days ago and everything on Apple TV. All TVs in house on same network and all using firestick 4k. 2 TVs seem to work at the moment but others all get the “video unavailable” message a minute or two after the show starts. All other streaming services work fine. Network speed as measured on firestick is minimum of 200 mbps on all devices. Have restarted everything multiple times.

I am having the same problem. Apple TV app was working on this tv but yesterday stopped working. Plays a minute or so of show. Then says unable to load video. It’s not the internet connection because all the other apps work.

Apple Tv works on downstairs TV and on my phone but won’t work on the TV with the FireStick

This is happening with all programs on Apple TV at exactly 15 minute intervals. When I press the OK button on remote, programming resumes but this is so frustrating. Apple just raised subscription rates and now this? Please fix!

I want a refund this happens almost every time I try and use this application. I even ran the apple diagnostics and no problems could be detected. So obviously it it apples problem and seems to have been happening for at least 2 years. Horrible service

So I only have this issue on the cheap bedroom Insignia Fire TV. I have confirmed the billing as suggested with no joy. I have removed the CEC options as suggested but no joy. I am on the latest version for apple tv, insignia and firetv. I switched the playback option to SD in the Apple TV settings and now it works without any quality loss.

This is happening to me too. I have a one year old Samsung smart TV and I can’t watch any of the shows or movies on Apple TV plus. I can still watch the movies I purchased that are in the library. Nothing wrong with internet connection.

im at a complete loss about what to do!

Not yet. I gave up for today. Tomorrow I guess I’ll try it on PS5 to see if that works