14 pro back glass breaks occurring in our company much more often than any other previous device.

I have a iPhone 14 Pro Max. I have had it only 8 months and went to just change the case and found the back shattered and the back somewhat bulging. I have had several other iPhones for years. 4 series, 5 series, and an 8 plus I had for like 7 years and I have never had such problems. It’s ridiculous that you pay over $1000 dollars for a phone and it doesn’t even last more than 3 months. It’s also ridiculous that I have to pay a $99 deductible to get not a new phone but a refurbished one but yet I’m still paying monthly on a broken new one. Apple should stand behind their flawed products. Apple phones are becoming more expensive but there is no quality. Apple you need to get your act together or some of us will turn to android.

Unless my leggings I wear everyday grow back pockets lol. I literally wear workout leggings and a hoodie everyday. It travels in my hand or my hoodie, was never dropped. Same that I’ve done with my past iPhones - that never overheated when charging either.

YESSSSS!! Exactly!!! But with so many people with broken back glass look at all the extra money that they are making on top of $1000 per phone…..they will never do the right thing & do a recall. I’ll probably be blocked from here again as I was & my comments taken down regarding this issue when it first happened in December. Hadn’t even had the phone 60 days yet & paying on it for next 2 years, you’d think they’d have better customer service than they do on these $1000 phones. And I did not even drop my phone, I was simply taking the case off, I can’t imagine the damage had I dropped it. These phones used to be sturdier than they are now.

Yep! Never dropped mine. I was sitting outside one day and turned the phone over to clean the camera glass to take a pic and noticed what looked like a piece of glass right beside it missing and I’m like wtf… took the case off and was like HOW???? I was very particular with this phone because my

daughter did push my 12 off a high bar table on accident and it landed literally face first on to concrete without a screen protector and I got a small crack across the front but never had an issue when that phone was dropped otherwise, and it worked perfect with the crack lol, just a freak accident and it didn’t hurt anything else. The 12 took a decent beating with accidental drops and did great so I bought the same case I had on that phone for this new one, so it would’ve protected it, especially the back. I never had overheating issues on any phone before either, same chargers - all bought from apple.

This is what happened to me, I thought my phone would be safe in back pocket, but nope! Case is fine, and the glass of phone cracked. Wow!! Had I known that would have happened I would’ve never put it in back pocket 😩

Have 15 pro 3 months after purchase I noticed the screen was cracked in different places I have not dropped this is the fifed iPhone I have owed never had this happen before this is so frustrating I am in my 80 take super good care of my phone ☹️

I had mine for a couple weeks and it shattered so bad ! I have Insurance my deductible to replace my phone is 275!! I don’t understand! Apparently they can’t just fix it either because apple doesn’t make any of the back screens for the 14 anymore. It’s unfair

I went to wipe my camera lens to take a picture and noticed my back glass was broken around my lenses. When I took it in to have it looked at for repair and they took my case off to find out the entire back was cracked also. The guy told me Apple won’t replace the back glass on the 14 pro max but will replace my phone with a new one. When I took it back 4 days later to pay my $99 deductible and put the order in, the guy working that day said he knows nothing about Apple not replacing the glass anymore. He hasn’t heard of it and doesn’t know why they would replace with a new phone. So I came to this forum to see if anyone else has had the same issue. You are the first one that I came across saying the same thing, and fairly recently also. Did they replace your phone with a new one? I will not know what they are doing with mine until the order processes, 5-7 days.

No because I have had to repair the back glass 3 times in the time span of 6 months. I’ve owned an iPhone for years and I’ve never had a phone that broke this much. I’m about to buy myself a Nokia🤣

ps joking about the Nokia part but Apple pleaseeee make your phones more durable😭

Knock on wood, back has not broken yet, but my phone consistently gets hot, and I regularly get the message that it will not completely charge because it is too hot. I do not understand that at all. I even take it out of the case when I need to charge it and it still gets too hot?? by the way, this is my second iPhone 14 Pro. The first one did crazy things. I would open it, unlock it, and icons would be in different places than where I had put them. Some would be missing altogether. I took it into the Apple Store after phone service could not help me. And nothing online had an answer for it. of course the Apple support people in store kept telling me there was nothing wrong with the phone and it was something I must be doing. I have had Apple phones since they first came out. Finally, when the phone itself refused to take an update, Apple agreed there was something wrong with the phone itself and replaced it. Now this one does weird things all the time like taking screenshots entirely on its own. It will be sitting on a table and I will pick it up and there will be a screenshot it has taken. Weird stuff like that all the time. I will find apps open on screen that I never opened . If I believed in hauntings, I would say it was haunted. But I know better. Just screwy.

I've had my iPhone 14 Pro Max for a year and 4 days. My coverage just expired. I put my phone down on the counter and the whole back of my phone shattered. And I mean SHATTERED. looks like my camera touched the counter first then shattered the back of my phone. I’m so upset. I called Apple for a grace period on my warranty and they said there’s nothing they can do. Sorry? I have always gotten iPhones, this is horrible service. This also seems to be a common thing. The camera sticks out way too far and is shattering back screens for NO REASON. They also quoted me $716+hst for my back glass. Is that a joke? The iPhone 15 replacement is $630 to get the FRONT AND BACK fixed together. Apple clearly knows this is a flaw and is too scared to own up to it. Look at the price differences. We have to pay more for one glass on the second newest phone. Someone please tell me how this makes sense.

I have the iPhone 15 max pro and my back glass has broke twice in 7 months. It’s also in an otter box case. Just before I bought my 15, I had the 14 max pro for 9 month and the back glass broke and costed me 800 to fix. I bought the 15 because it mentioned it had a titanium back. I’ve spent in a year and a half 5k on iPhones and I’m now saying screw them and switching to Samsung

Same. Bought the expensive otter box case for mine. I’m always very careful with it. Have never had a phone broken. Had no idea this phone had back glass on it. Mine is cracked spider webbing all over the whole thing.

Mine broke in less than 5 months. I thought I could be tech savvy and replace the glass myself, and its glued on so good that a heat gun struggles to melt it. I have it almost all the way off, but I have completely warped the wireless charger with the heat gun and now my volume down button doesn't work but everything else is working fine. I also bought an otterbox. I still owe $700 on the phone. Whatever idiot decided to make it glass... made a bad decision.

It is my understanding that if you have AppleCare+ on your phone you only pay $29 to repair back. Is that correct? I do have it on my 14 Pro