You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

14 pro back glass breaks occurring in our company much more often than any other previous device.

Does anyone have a protective case suggestion other than Otterbox defender, to protect the 14 pro iPhone? My group received 4 new iPhone 14 pro’s recently along with Otter Box Defender series protective cases. Three of the four devices back glass have scattered from short falls off individuals hip. One device has broken twice in a matter of weeks. We have been using iPhones and otter box most robust protective cases for 15 years and never experienced failure like this. I have a physics minor, so I understand the laws or gravity well. I have a small hunch the battery could be inducing this premature failure of the back glass but do not have means to prove it yet.

iPhone 14 Pro

Posted on Apr 29, 2023 8:00 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 2, 2024 2:23 PM

I have a iPhone 14 Pro Max. I have had it only 8 months and went to just change the case and found the back shattered and the back somewhat bulging. I have had several other iPhones for years. 4 series, 5 series, and an 8 plus I had for like 7 years and I have never had such problems. It’s ridiculous that you pay over $1000 dollars for a phone and it doesn’t even last more than 3 months. It’s also ridiculous that I have to pay a $99 deductible to get not a new phone but a refurbished one but yet I’m still paying monthly on a broken new one. Apple should stand behind their flawed products. Apple phones are becoming more expensive but there is no quality. Apple you need to get your act together or some of us will turn to android.

Similar questions

37 replies

Aug 7, 2024 4:58 AM in response to JjBPVB

Mine broke in less than 5 months. I thought I could be tech savvy and replace the glass myself, and its glued on so good that a heat gun struggles to melt it. I have it almost all the way off, but I have completely warped the wireless charger with the heat gun and now my volume down button doesn't work but everything else is working fine. I also bought an otterbox. I still owe $700 on the phone. Whatever idiot decided to make it glass... made a bad decision.

14 pro back glass breaks occurring in our company much more often than any other previous device.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.