14 pro back glass breaks occurring in our company much more often than any other previous device.

Same issue here. I got mine in September 2022, noticed a few months later it was shattered. Had not been dropped. I’ve never had issues with screens or backs cracking, case in perfect shape and same one I’ve used on all the other iPhones. It is constantly warm and several times a month I get that it’ll finish charging when it cools down. Apple charger from the store too. I’ve seen a lot of people complain. I think there’s a defect but apple will never admit to that.

I, for one, will not buy another mobile phone from a fast talking sales person without thorough research. My 16 year old grandson has the iPhone 14 Pro with an Otter Box heavy duty cover. He dropped it one time but thought nothing of it as his iPhone XR with Otter Box case was in perfect shape when we got talked into "upgrading for free". There is no "free" with Apple. We are bound into a 3 year contract with 1.5 years to go and the back of his phone is completely shattered with glass dust seeping out from under the sealant and one corner completely exposed. I phoned Otter Box and spent 20 minutes on the phone with a great rep who told me they claim no responsibility for the iPhone 14 models with Corning Wear Gorilla Glass backs because all you have to do is accidentally bump one corner of the phone on a hard surface and it shatters like an ice cube in hot water. Normally I get insurance on his phones but I did not take him to pick it up and the person that did refused the insurance even though I pay for his phone. So, being an IT professional, having taken hundreds of laptops apart and some phones, I research fixing it myself with authentic parts. But wait, they have engineered his model so that heat must be applied because the glass is welded on, unlike previous models with removable backs. So, bottom line is we still owe (on our free phone) $500.00 to buy out the contract and it would cost 5-6 hundred dollars to fix it. In light of this, Otter Box sent me a heavier case and included the "wallet" for free. They can't cover the cost of the phone but they went above and beyond to try to protect the damaged back so a 16 year old boy could safely hold it in his hand. Shame on you, Apple. Right now I am going to stop by a private, independent Christian owner of a local computer repair shop to see if he can replace it with his tools for less than $600.00. Do your research is all I can say. The iPhone 14 Pro got bad reviews for breakage % and newer models will not be better. Give me the old Nextel with it's heavy duty rubber corners and bright yellow body and walkie talkie feature any day. Too bad the technology wasn't compatible with progress. What a disgrace, Apple.

Same, I have had Apple products for more than 12 years, bought a 14 pro and a few weeks out of warranty and the back glass is shattered. I haven’t dropped it and it gets very hot when charging. I went to Apple Montreal when there for work and they said $650 for repair or just buy a non clear case so you can’t see it, or put sellotape over the cracks so the pieces don’t fall out! They hadn’t heard of it happening to anyone else…. 🤔 I’m not so sure, looks like wireless charging may be a flaw

Kerp it in your jeans back pocket? No case will stop you breaking it thstvway and the case will look perfect.

Re dropping - Try the Spigen website for Tough Armor cases.

It doesn't matter what case you try. We've had two of our iPhone 14s shatter -- one after a small fall that never should have caused such major damage. It is clearly a major defect of the iPhone 14 since one of the biggest updates on the iPhone 15 is a new back glass design that costs much less to fix. Meanwhile, apple created a terrible design flaw and gets to make $500 per phone to fix it. Awful and ridiculous.

I did find a credit card that has cell phone protection/insurance, so they will cover the $500 repair with just a $50 deductible. definitely worth it if you have the iPhone 14.

I have had mine for less than a year and it is in a protective case as well (Apple’s clear iPhone case with MagSafe).

A short fall from couch level to floor shattered the back glass.

more disturbing is that my iPhone 14 max pro was brand new when purchased (deep purple) but the shattered parts reveal that it is actually green.

This is after I replaced it in the first month of purchase because the camera stopped working and gave me a message stating that the camera was a third party hardware that was not compatible. Both came from Verizon, both supposedly brand new.

[Edited by Moderator]

Keep in mind that there are two “flavors” of Defender:

A “solid” hard-shell protected back, and a “soft / flexible” back.

I too have always used Defenders w/ “solid” backs.

Otterbox’s web site IMO does not sufficiently point out the [presumably] protective differences.

My iPhone 14 Pro Max I just got in 8/2023 & it shattered when I was removing case (very carefully so) & I have also had issues with my phone get really hot, they even found it overheated when they run diagnostic test on it but would not even fix that until my back glass was fixed costing $800 they said. I have insurance on my phone have to pay $250 deductible though & I haven’t had $250 to spend on it and I don’t think that’s right that $1000 phone would shatter so easily. I don’t even want to get the same phone again bc of how much I see this is occurring but I have no choice it’ll have to be same phone. I’ve never had so many issues with my iPhones in past & never even cracked my screen or back in over 10years of owning iPhones. There’s most definitely a defect in this model iPhone & I wish Apple would finally address this

I purchased an iPhone 14 pro in July 2023 and bought an Otterbox case to protect my new iPhone as I have done with every iPhone since they have been in existence. I am very careful with my phones, I protect them with Otterbox cases, I use a coiled hand cord from REI with them so I have a sure grip on them. Occasionally they might slip from a grip or a stack, but maybe from 3 feet as I am only 5'3''. Have never shattered or cracked any screen! In FACT I turned in a PERFECT iPhone X to get credits for the iPhone 14 Pro. I take images and wanted the new camera features with the iPhone 14 pro. BIG MISTAKE I think the phone is a FLAWED DESIGN , after charging my phone I received a message from Apple that I had an unauthorized lens on my iPhone 14 pro! I looked at my phone and called AT&T to try to figure out what could that mean?? She had no idea and to call Apple. So I made an appt. with a "genius" I traveled 1 hour, finally got a parking spot, went in and the attendant noticed a small tiny crack not on the lens but on the glass plate attached to the back of the phone surrounding and underneath the 5 lens openings. NO LENS" are cracked! We took off the OTTERBOX and found that the back of the phone's glass is cracked, no pieces are missing but it looks like a glass covering that one would put on the front of the phone to protect the screen that you navigate on. The front of my phone is perfect. 3 weeks later the RED DOT notification on the from of my phone in settings is mysteriously gone. Come On APPLE you know there must me something DEFECTIVE with the Design of the iPhone 14 Pro and maybe all of the 14s! And... APPLE is not making any more iPhone 14s!! The 15 apparently does not have any glass on the back!!! I would love any help or suggestions!

I've had my iphone 14 pro since launch and as sad as it is to say, in the last year i broke the back glass twice (with two different cases). First time was with a Mous case, but it was an unfortunate angular fall on the camera (lenses survived but back glass broke). i tried UAG this time (yet another 'unbreakable' case) and this time the phone fell flat on a wooden surface, and the phone back is shattered once again, even a piece is slightly raised.

The iphone XS only had the front screen breakable, whilst the back never broke. Now its the exact opposite, the front never broke. It's a shame but i'm not planning to fix the back again to waste almost 500$. I'll just wait till the iphone 17 pro, and will only fix it if the situation is dire or the price will drop to 200$. If you wear a phone case what's the difference if the back's broken.

This is ridiculous. I’m having to pay $200+ dollars to replace the back/get a whole new phone. This is the second time I’ve had to replace it, both times they fell from the bed( couldn’t be more than three ft off the ground) and had a case on it. They’re making their phones less and less sturdy. I had the iPhone X for 4 or more years and only broke when it fell off the second floor onto tile. They need to recall their material for this phone or provide a free replacement for all customers.

I have an iphone 14 pro max with an otterbox defender case. My phone fell face down on the pavement--on the front screen. I have a screen protector that didn't even scratch, but the back glass shattered. I have never had any kind of problem with any other of my iphones. I feel that this a total defect on Apples part. So. now I have to pay 200 dollars to get a local company to replace the glass. That is messed up. I am 17 months into my 36 month contract.

Yes, my 16 year old grandson's iPhone 14 Pro overheats all the time. He told me he did not remember dropping his phone with the heavy Otter Box cover and he really thought the overheating battery caused the Corning Gorilla Glass to shatter. My iPhone 13 gets so hot I have to take the case off and cool it down with an ice pack. When I go to his baseball games, I bring my ice bag I use for injuries with me for this purpose. Really? I am an IT professional with extensive experience in building tower to laptops and I also supported Blackberry and early iPhones in a former job. So, to answer your question, yes, I think the batteries have something to do with it and I am upset with Apple. I posted a reply to another entry here with more information on this shameful situation with Apple.

I had a $50 Casely case on my phone which has a hard outer shell and flexible inner layer, dropped it on carpet when I stood up and the back shattered. No apple care because I've never needed it in the 10 years I've had iPhones. I paid to replace the back glass and bought an $80 Casetify case with padded corners and one month later, it slipped out of my hand on to laminate flooring, and it's shattered again. I don't want to pay to fix it again, but the shards of glass keep poking me.

I purchased my first apple product … an iPhone 14 pro max and have replaced the back glass twice inside 6 months I have had the phone in a defender case .. anytime it is dropped .. the back glass breaks . Or it breaking somehow I don’t realize .. I looked this am and see it has a huge crack again .. this is the the third time!!!! $500/ and I bought a more comprehensive otter box and it still broke! How is this possible!!