Purchased app subscription through apple and want to manage/ update subscription

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Purchased app subscription through apple and want to manage/ update subscription

Hello,

On December 2022, I purchased Beachbody on demand for 12 months-only subscription through an apple account of my husband. As of March 2023, beachbody upgraded to BODi. I am interested in upgrading to BODi, so I communicated with beachbody customer service and told me to manage my subscription through Apple. However, when doing so, there is no option to manage or upgrade the subscription only the "cancel" option.

-Does that mean I have to cancel subscription and then purchase again BODi ?

-If that is the case, will I lose all my money or will I get a refund? How certain will I get a refund after I cancel it?

I do not want to cancel it, just upgrade it.

Posted on Apr 30, 2023 9:15 AM

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Answer 1

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Dah•veed

Level 9

66,487 points

Apr 30, 2023 1:51 PM in response to WMilan

BODI is a new app, not an upgrade to beachbody. The subscription to beachbody is not transferable to BODI. This is why your only option is to cancel the one and then download and begin a new subscription to the other.

If you want to cancel beachbody and receive a refund, you should speak directly to Apple to initiate this.

1-800-MY-APPLE

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Purchased app subscription through apple and want to manage/ update subscription

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