I dropped my phone and it will no longer connect to wifi or cellular. I've logged into my and turned off find my iPhone so I could recipes the replacement. The find my iPhone is still marked on in the phones settings and I cannot turn it off therefore I cannot factory reset my phone before returning it. How can I force the phone to factory reset with out being able to turn off find my iPhone in settings?
iPhone 13 Pro Max, 16
Hello HuffmMi73,
Based on what you mentioned it sounds like you've done everything you can to turn off Find My.
This article: Get your iPhone, iPad, or iPod touch ready for service - Apple Support states the following.
If you're unable to turn off Find My, Apple might not be able to service your device. This policy is in force to prevent unauthorized persons from servicing your device without your knowledge.
At this point, we recommend reaching out to Apple directly for questions about setting up service. Get Support
Thanks.
Reset Broken iPhone
