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Level 1

22 points

Apple Home sync error when connecting to Philips Hue Hub

After months of working fine, I am no longer able to control Phillips Hue lights with HomeKit. HomeKit accessories from other manufacturers are working fine.

All the Apple and Hue software and firmware is up-to-date.
I have restarted all the Home Hubs, the Hue Hub and my router.
I have removed Hue accessories from Apple Home and unsynced Hue from Apple Home using the Hue app.
I am unable to add Hue to Apple Home; instead I get a "Apple Home sync error" message.

All the Hue accessories are working fine in the Hue app.

It is frustrating knowing what is causing this issue. Any suggestions gratefully received.

Posted on May 7, 2023 8:11 AM

Best reply

Taylor4178

Level 1

9 points

Posted on Dec 21, 2023 9:34 AM

I have this problem with the hue bridge update 1958159030. Everything was working fine until IOS 17 update was installed. I removed the hue bridge from Apple home because all the lights were not responding, thinking I would re-add it. Now I’m unable to add it from either Apple home app or the hue app. Everything is at the latest update.

We have a lot of hue lights. The only functionality we’ve lost is we’re not able to use Siri to control our hue lights.

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84 replies

Flazy

Level 1

8 points

Aug 19, 2023 6:31 AM in response to MartyB-C

im having the same problem. I just bought many hue products because of home kit stuff and always get error 2002. support is telling me to update my devices. So nothing helpful tbh.

Aug 19, 2023 7:21 AM in response to xtamxtamx

Just to further add, I get the "Apple Home sync error Read/Write operation failed." and can't even clear the error.

Oct 16, 2023 11:40 PM in response to Flazy

@flazy How did you get them to send you a new bridge? I’ve been talking to them for months and they won’t do it.

Oct 17, 2023 8:29 PM in response to максимfromмачулищи

tried that at least a dozen times with unhelpful customer service

myfz6

Level 1

24 points

Oct 21, 2023 3:36 AM in response to philipshue_devsupport

Where is this update ?? Can you post a link please. Thanks

slopike

Level 1

4 points

Nov 28, 2023 9:29 PM in response to MartyB-C

I have the same issue described by martyB-C after years of working without issue. I have taken all the same steps without resolution. My Phillips hue bridge firmware is 1.61.1961076030. Please advise

Dec 17, 2023 7:23 AM in response to edu_robotics

I tried this a dozen times before going the route of getting a new gateway from xfinity. it never worked.

Jan 22, 2024 10:52 AM in response to travelwolfval

FYI getting the new gateway did work. IDK why. I got the xb8 (the xb7 still had the issue according to others) but xfinity sent it to me free bc of the issues with Hue.

Feb 23, 2024 5:54 PM in response to MartyB-C

Same issue here, are people still having this issue? Who has a fix?!

Apple Home sync error when connecting to Philips Hue Hub