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Hello everyone,
I am currently having an issue with iOS 16.4.1(a) and Homekit update.
Indeed, all of my Philipps Hue lights appear as "unresponsive".
Of course Siri is also affected.
The workarounds I have found is to use Alexa or the Philipps Hue app.
It is a high priority issue for us, but unfortunate we are still not able to reproduce the issue after trying many different scenarios. We are trying to get our hands on some impacted bridge to analyse them further. The issue is indeed not widespread, which makes it harder for us to find the root cause. To help us further may I ask you to send an email to philipshuedev@signify.com with below information. If you agree we will then take a look at the back end data of your Bridge.
Thanks a lot!
Same here - happened same time at home and in apartment abroad - all homepod mini’s and homekit stopped connecting to hue bridge - all devices listed as updating / not responding.
At home I can at least use the hue app. Since hue bridge can only connect to one phone, I have no solution for the apartment - I can only use the manual switches. (Any workarounds for that ?)
@Kennethbnl Happy to hear that your issue is at least resolved for now.
@Chris_1923 That sounds very concerning. After 5 days you see the exact same behavior as at first? Which from what I've been reading here is: you get into the pairing flow again, that fails, after which you have the option to unlink HomeKit. Then going through the pairing flow again, the Bridge tries to make a connection but you see an error in the background that you have a sync problem. Can you confirm? As mentioned in my previous post you would help us greatly by sending an email to philipshuedev@signify.com with below information. If you agree we will then take a look at the back end data of your Bridge.
Hi !!
I wrote on the twitter account of philips hue explaining that the problem probably came from their application, here is their answer: " Alright. We are indeed aware of the issue, and are investigating it. We're sorry for the inconvenience."
we should have an update soon....
It may help to make sure that your HomeKit setup device is not set to Use private Wi-Fi addresses on iPhone, iPad, iPod touch, and Apple Watch - Apple Support for your own networks. Assuming that you needed to make a change to that option you may need to allow some time for the settings to update via iCloud Keychain, then reboot any HomePods to give them a new IP that is shared on your network. Avoid using guest accounts with your own devices on your network, or activating any settings on your router that block peer-to-peer communications.
tt2
Hello @philipshue_devsupport
Here action taken:
Test 1:
Test 2:
Test 3:
Solution:
Hello Team,
After some troubleshooting.
This issue cannot come from
Issue can come from:
Same here, Hue and Eufy stoped working after update
Here what i have tried and didn’t work
Something is very wrong and now all home broken…
Latest test:
As always, Alexa still continue to work as expected, Philips Hue app too.
Conclusion:
All seems indicates that the communication between my iPhone, iPad,Mac and the Philipps Hue Hub is the root cause of this behavior.
However, it's not the Hub itself because Alexa works properly.
I understand the frustration, and I'm very sorry for that. We do our best to tackle this issue.
@adamletko when you are saying "cleaning up" the Bridge, what section in the Hue app did you use. If you used Settings > Bridge settings > Clean up, that will not solve this issue. It will only clean programmed behaviours and resources from the Bridge.
Follow this flow to fully reset HomeKit on the Bridge. Go to Settings > Voice assistants > Siri & Apple Home. Wait for around 30 in the screen that asks you to push link. This will show the "I need help" option > tap it and choose "No" Apple Home is not connected > then choose to "Unlink from Apple Home". Then go through the link flow again.
Hello turingtest2
Thanks for this suggestion.
Unfortunately, this proposal doesn't seem to work on my end.
What I find strange is that all the lights stopped working after installing patch A of version 16.4.1. Last week, in version 16.4.1, everything worked perfectly.
Of course, I restarted all the equipment without success, however, everything works perfectly with the Alexa speaker or the official Philipps application.
Hi !!! I have exactly the same problem. But I don't think 16.4.1a is the source of the bug. because my daughter's iphone is still on version 16.4.1 and she has the same problem. None of my Philips accessories are recognized by homekit on his device and mine.
I finally solved the problem on mine. Removed the homekit within the app from my iPhone to reset it. Then add the accessories back and rename them one by one. Quite a hassle but it solve my no response issue. All my accessories are working again with homekit.
update. Although the homekit finally able to connect to accessories but it was only through wifi and not while I’m away on cellular. Then I checked on my home hub which was the apple tv and go into Homekit setting and set the room to where the hub is located. After that my homekit works even when I’m away on cellular.
There's a possibility: Philips upgraded the Hub firmware on May 1st. It seems that this is where problems started with HomeKit connection.
Same symptoms: Hue apps and all devices work, but no HomeKit connection. In the hue app/settings/voice companion/homekit, I'm asked to reconnect to the hub to activate HomeKit by pressing on the hub button, but Hue app doesn't detect when I press it and remains "searching", so I'm unable to reconnect.
I didn't want to reset my hub yet (dozens of devices to reconfigure...).
Tweethue has been saying "we are aware of the issue and looking for a fix" but it has now been 17 days...
Interestingly, I have 2 homes: one is still working perfectly (the "main" home in Hue app, accessible from internet) and the other one is failing. So it is not a general bug.
iOS 16.4.1(a) and Homekit - Philips hue not responding
