iOS 16.4.1(a) and Homekit - Philips hue not responding

hard reset of hue bridge and reconnecting all (17) lights and accessories, and rebuilding rooms in homekit … solved it.

Hope this mess doesn’t occur with every upgrade.

It is a high priority issue for us, but unfortunate we are still not able to reproduce the issue after trying many different scenarios. We are trying to get our hands on some impacted bridge to analyse them further. The issue is indeed not widespread, which makes it harder for us to find the root cause. To help us further may I ask you to send an email to philipshuedev@signify.com with below information. If you agree we will then take a look at the back end data of your Bridge.

• Your Bridge ID (can be found in About section)
• iOS version
• Did you unroll in the new Home architecture (https://support.apple.com/en-us/HT213481)?
• What router are you using? Is it a HomeKit router (Use routers secured with HomeKit - Apple Support)?
• Your region

Thanks a lot!

Hi !!

I wrote on the twitter account of philips hue explaining that the problem probably came from their application, here is their answer: " Alright. We are indeed aware of the issue, and are investigating it. We're sorry for the inconvenience."

we should have an update soon....

resetting the bridge with needle (physically, not in the app, use reset button on the back) helps, but i had to re-add, rename, reassign to various rooms 12 devices. That is so bad. I never gonna buy another Hue product because a) they dont know how to test before release and b) are extremely slow to act, over half month and counting without crucial functionality. It is not some small startup but serious lights/accessories system that many people rely on. Shame on you Philips.

Yes exactly, it works only after a hard reset - with a pin on the backside of the bridge. Even though I’m glad it works again, but I have only 9 lights. Wanted to upgrade this summer and buy 50+ lights for outdoors, but can’t imagine I’d have to work through this with that amount of lights - it’s unimaginable.

I went to the trouble this weekend of doing a factory reset of my Hue Hub, re-adding all lights/rooms, only to be right back at square one with the same issue of all my Hue lights displaying "No Response" in the Home app. I even went one further, as I had a spare, and slightly newer, Hue Hub lying around that I got from a starter pack a while back. I nuked the newly reconfigured hub with a factory reset and removed it from my Hue app. Then, I went through the process of setting up the newer hub with all the lights/rooms again and had the exact same problem - status of all Hue lights as "No Response" in the Home app.

What's odd is that I can still control all the lights through the Home app just fine, and if I click into 3-4 lights, then usually all the lights in the Home app regain their proper status and display correctly (if they are on/off and their current brightness level). In the Hue app and also in the Controller for HomeKit app (a third party app not by Apple) the lights always display the proper status of all my Hue lights. It seems to be just the Home app by Apple is the one behaving in this manner.

Just a little bit of additional info; I am running the latest iOS 16.5 on my iPhone, my HomeKit hub is an Apple TV 4K that is hardwired into a gigabit ethernet connection, which is also running the latest tvOS 16.5, and I have updated to the latest HomeKit architecture.

We found the root cause of pairing issues that some of you experienced. This resulted in "Unkown error Code: 2002" in Hue app, or "Unable to add accessory: The set-up code is incorrect" in the Apple Home App. We are currently rolling out Hue Bridge firmware 1962097030 containing the fix.

Is your hub setup done after the iphone homekit reset? Also try restarting the modem and router. Mine is working now even on cellular but it was a hassle to add all accessories back to homekit.

update. Although the homekit finally able to connect to accessories but it was only through wifi and not while I’m away on cellular. Then I checked on my home hub which was the apple tv and go into Homekit setting and set the room to where the hub is located. After that my homekit works even when I’m away on cellular.

There's a possibility: Philips upgraded the Hub firmware on May 1st. It seems that this is where problems started with HomeKit connection.

Same symptoms: Hue apps and all devices work, but no HomeKit connection. In the hue app/settings/voice companion/homekit, I'm asked to reconnect to the hub to activate HomeKit by pressing on the hub button, but Hue app doesn't detect when I press it and remains "searching", so I'm unable to reconnect.

I didn't want to reset my hub yet (dozens of devices to reconfigure...).

Tweethue has been saying "we are aware of the issue and looking for a fix" but it has now been 17 days...

Interestingly, I have 2 homes: one is still working perfectly (the "main" home in Hue app, accessible from internet) and the other one is failing. So it is not a general bug.

Hi Guillaume Fiastre, we as Philips Hue are reaching out to you to better understand this issue. Unfortunate we have not been able to reproduce this in the lab, so your feedback is well appreciated. Can you tell me if you have used the "Reset HomeKit" functionality in the Hue app. If you go through the pairing flow and it remains "searching", at some point you will get the button "I need help". This will guide you in the option to reset HomeKit on the Bridge, and we would like to know if after you can pair again.

When you say you have 2 homes, I suspect you have 2 bridges. On one bridge you don't have the issue? Can you tell me the software versions of both bridges (you can find this under Settings > Software update)?

Sorry for the inconvenience this has caused! Thanks for your help!

I also have the same opinion i accept the high price of HUE because of fialibilty, and this problem was a realy inconvenient because i have alllll house hue.

yet SOLUTION IS (at the moment):

-Reset Hue bridge (hole on the bottom of device)

all other methods not working

Philips published a new hub firmware update (1958077010) on May 25th. It is being pushed to one of my hubs today. On the other, it still doesn’t display as an available update for now.

i hope it will soon so that I can test if the issue has been solved.

@robodot

We have some cases where the configuration in the factory did not go well, which can be solved by doing a factory reset. If that does not solve your issue - as you indicated you reset already multiple times - please reach out to contact customer care (preferable via social). Tell them "Can you please create a BSRT, this has been agreed with third line support."