iOS 16.4.1(a) and Homekit - Philips hue not responding

Hello everyone,


I am currently having an issue with iOS 16.4.1(a) and Homekit update.

Indeed, all of my Philipps Hue lights appear as "unresponsive".

Of course Siri is also affected.


The workarounds I have found is to use Alexa or the Philipps Hue app.

  • Do you encounter this behavior?
  • Do you have any advice?

Posted on May 7, 2023 1:55 PM

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Question marked as Top-ranking reply

Posted on May 19, 2023 2:18 PM

Hello @philipshue_devsupport


Here action taken:

  • Upgrading to the latest iOs version. (16.5)
  • Still using the latest version of Philipps Hue App: 4.42.0 (13244)


Test 1:

  • Trying to sync with the bridge: Failed


  • Click on "I need Help" and reset my link with Homekit:

  • After a warning, the application directs me to a new connection with a voice assistant
  • I've select Homekit, app find my old configuration, I select it then
  • App asking for for the QRCode but after 1 hour without success, I've decided to quit the app


Test 2:

  • Disconnect my Apple TV 4K from the network (in case of it will be the root cause of this issue).
  • Doing the same actions above.
  • Test 2 result: Failed


Test 3:

  • Apple TV: Down
  • Restart the bridge
  • Doing the above action
  • Test 3: Failed


Solution:

  • Reset the bridge with physical button (on back)
  • Wait for 3 Blue Leds being fixed.
  • Run the Philipps App Hue
  • Restart the Application
  • The App back from initial launch
  • Forced to redo 100% of the configuration ... grrrrrrr
  • Bridge detected.
  • Lights added + Accessories




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iOS 16.4.1(a) and Homekit - Philips hue not responding

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