iOS 16.4.1(a) and Homekit - Philips hue not responding

@Kennethbnl when you mentioned that a Bridge from a starter kit was also not working, did you first onboard and software update this Bridge via the Hue app. Or did you straightly went into the Apple Home app to add it?

both bridges are from a starter kit (and same age) but the one you mention;I added it in the hue app first and then tried to connect it to HomeKit , I can not remember that I updated the bridge software before adding it to HomeKit.

Is there an estimated time frame for when the hub update rolls out to everyone? Looking in my Hue app just now, my hub is still on version 1958077010 with a status indicating that "Everything is up to date".

I've never been able to connect my Hue bridge/lights to homekit. Whenever I try to do this I consistently get, via the Hue iOS App, "Apple Hone sync error: Unkown error Code: 2002". Or via the Homekit App "Unable to add accessory: The set-up code is incorrect".

The Hue Bridge (BSB002) is now on firmware 1.58.1958159030. I've reset the bridge multiple times, deleted and installed the Hue App all to no avail.

The Hue App works fine. Only Hue lights/switch/PIR are connected. I have it all connected and working to Amazon Alexa with no issues.

Stumped as to what I should try next.

same issue as above, I have the latest firmware and still having connection issues. I don’t mind doing a factory reset, but if I do that will I even be able to re add my lights? Years back I had something similar happen and I needed to use a dimmer to reset each individual bulb, will that be the case again?

I'm having the same problem, but it's intermittent. It started a few weeks ago, I tried all sorts of resets, nothing worked, then a few days later it all started working again.

It's dropped out a couple of times since, and it's down again now. I've checked and everything (iPhone, hue bridge, etc.) is on the latest version of software.

Would be good to get a fix for this, if anyone has found one.

There are 240 "me too" responses. Is there a fix for this yet? I have double checked the network, reset the bridge, unpaired the bridge from homekit, deleted the bridge from my account, tried to pair the bridge from a new devie and a different hue account, and nothing has worked. I have done all of this repeatedly. I have been discussing the problem with support for a month now and they keep asking me to send screen records of the same process I have already done (and sent prior screen records of) to them over and over. It really doesnt have to be this hard. If an update broke the system, roll it back to the previous version that did work! This is ridiculous. I won't be buying anything else from philips hue for my home.

Apple removed my current post because it contained info about b e t a software. So iOS 17.0.2 the Phillips hue bridge doesn’t respond to HomeKit.

so much for matter enabled future where nothing works. I have a bulb from Meross and it works fine with HomeKit and no bridge to use. I don’t think Apple is in a rush to solve this issue otherwise they would have done so on iOS 16.4.

still no luck, been waiting for almost 2 months now. it takes a week to get any kind of email response and the facebook messenger people just say "we will let you know when they tell us something" super annoyed and probably going to just switch to meross for everything in the future. meross stuff just works, no hassle. I really want to keep using my remotes for current lights, but anything that has to get replaced is just going to be meross and be done with it, remote or not. so ridiculous.

i'm glad it worked for you. i havent done the apple profile reset yet bc i dont want to lose all of my other devices. did you have to reset/reprogram everything else that was not hue? i have done everything you said except the profile reset thing and no luck.

I also have the same problem. I just replace my orbi Wi-Fi 6e mesh router for a TP link Deco Wi-Fi7 mesh router. Everything runs so smooth and fast now but the only problem I am getting is my Hue lights when I added to HomeKit all the lights says nonresponsive. But my Lutron n I also use hoobs pro and they all work fine but the hue is the only one not working any help please

Same issue here … last week Hue and Eve stopped working in Home. Can also not connect Hue Bridge anymore if I try to setup newly.

do you mean that for the past 2 weeks you cannot replicate widespread bug and that the fix has not even been started? :O

Exactly !! Iam very frustated

Yes, I guess @kennethbnl described it in more detail, I had the exact same issue, also the exact same solution worked for me.