Apple pay will let me enter the request but the "transfer" icon is dim and won't complete the transaction. I have been using apple pay for years with the same account. Tried turning off, restarting phone, turning apple pay back on and it remains the same problem. Also tried re-adding the bank account information. Still nothing.
iPhone 14
That's exactly what mine was doing. Following Jeff's suggestion to:
...is the process that worked for me.
That's exactly what mine was doing. Following Jeff's suggestion to:
...is the process that worked for me.
You can transfer funds in Apple Cash to an external account. This support article covers all the details to transfer the funds.
Transfer money in Apple Cash to your bank account or debit card - Apple Support
How to transfer money to your bank or eligible debit card
When you transfer money from your Apple Cash1 card, you can either use a bank transfer to send funds to your bank account in 1 to 3 days or you can use Instant Transfer2 to send funds instantly3 to an eligible Mastercard or Visa debit card.
You can also send money to an individual in Messages or Wallet.
Depending on if your want an instant transfer (fees involved) or ACH transfer of 1 to 3 days (no fees) the setup instructions are in the article linked to above.
OK, assuming you iPhone is up to date, please do a forced restart of your iphone.
Force restart iPhone - Apple Support
Once the iPhone restarts please log out of your Apple ID/iCloud account. Once logged out do a forced restart again. Once restarted, please log back into your account. Once logged back into your Apple ID, do one more forced restart and then try you transfer. If you need to add cards to Apple Pay/Apple Wallet, just for reference here’s the support article.
Force restart iPhone - Apple Support
Why so many forced restarts? I can’t answer that. But the people that have report this works, have done all the restarts. In the overall scheme of things, it takes about 15 minutes for the whole process.
Is your iPhone updated to latest iOS version?
Update iOS on iPhone - Apple Support
If so, please follow this path,
iPhone > Settings > Face ID & Passcode > enter PIN > Use Face ID For > Contactless & Payments > enable (green showing), if it is enabled please switch off momentarily and then enable.
I understand, the next step would be to contact Apple Support and try to get escalation to engineering.
I have been using this for several years, same bank account without problems. It just stopped working on my iPhone14 with all the current updates. I have, restarted, reset the bank transfer information twice in accordance with the apple instructions. It did it once more (same apple instructions) and I am still getting the dimmed transfer button therefore not allowing me to complete the transfer. I have warned off anyone sending me any funds for the time being.
After all that work still not allowing for a transfer to the bank. Hopefully the <100 dollars amount will work at a store and I will just zero out the account and delete. Not worth all the drama, other services available. Thanks for the effort.
You’re trying to transfer from or to Apple Cash, is that correct?
From apple pay where I have a previous payment accepted from another person and I want to transfer it to my bank account.
This worked for me on iOS 17.4.1. Thanks, Jeff!
You’re welcome. I hope you have a great day!
I have tried troubleshooting in every way. My phone is also updated but bank transfer is not working!
Are you trying to transfer Apple Cash to your bank account or specifically what are you trying to do?
I am trying to transfer Apple Cash to my bank account. When I press next for transfer the Apple verification screen is just dim and comes up vanish right away.
Hi Jeff,
Yes, I have Apple phone 13 pro and my IOS is updated to 17.5.1. I’ll try the Face ID settings that you have suggested. Thank you
Applepay not transferring to bank account
