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iPhone 13 Pro Max Green Screen

Hello, I have a green screen problem on my iPhone 13 pro max. I can't see anything on the whole screen, the screen is green. When I called AppleCare, they said the whole display needs to be changed, but unfortunately, my warranty expired two months ago. The display has to spend a lot of money. This is not my fault and I hope for a fair reply.


What should I do now??


[Re-Titled by Moderator]

iPhone 13 Pro Max, iOS 16

Posted on May 12, 2023 6:07 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 11, 2023 12:04 PM

I have purchased Iphone 13Pro max on MAY 2022 with RS140000. Recently I have updated the software to 16.5 version, from then my mobile is getting green screen issue. I have visited apple authorized service centers they have diagnosis the phone and confirm that issue is not with external damage. As warrant expires in 1year they are saying it will coast more then 30K for screen replacement.

I tried with apple customer support for help regarding the problem(root cause is 16 version updated by apple)they are saying we can't help you because it not there in Apple Services Programmers.


NOTE : I lost the Internal storage during diagnosis. I am very disappointing, I lose my faith in Apple Products.

Similar questions

42 replies

Oct 11, 2023 11:45 PM in response to kushini_Thathsarani

same here, my auto update is on and was updated to 17.0.3. it glitches multiple times before the screen completely became green. idk what to do, I tried to charge and force restart but no effect. And why Apple release a new softwre update if it is not compatible to other models!? apple should really offer a free repair service coz it only appear after updating.

May 24, 2023 8:37 AM in response to WoeB_Gone

WoeB_Gone Said:

@TheLittles: So, you're saying that it is worth paying 1300 USD for something that won't last for even a year and a half? And that the quality of Apple product's hardware won't last that long and that's acceptable.

———-


Just Get a New Screen:

No. I’m saying just to get the screen replaced. It might $100 USD or so. There is no need for a new phone (unless it is all crutches up and no longer usable.


Based on Personal Experience:

Apply Liquid Protection:

If this is not covered by AppleCare, then get a product called LiquidNano or Liquid Armor. The instructions are printed on a pamphlet that is included in the packaging. I have it on all my mobile devices —iPhone, iPod, and iPad.


If you get the screen damaged, it just puts a minor dent in it, rather than creating a crater or a crack through it. In fact, mine has a ding in the screen, and it still works just fine for me.


The manufacturer provides you with a $150USD guarantee that the screen will not crack —because if it cracked, then the applied product would not do be doing its job.

Oct 7, 2023 2:34 AM in response to kushini_Thathsarani

i have this issue too. I just came back from apple store this afternoon. They did a diagnosis test on spot and finished within 5 mins. Even though my phone was out of warranty, the staff got his manager to approve my case without going through the online support. My screen was repaired for free in an hour. I questioned him why did this happen, he said ‘display issues’ and not linked to software updates. He also said for the past year quite a handful customers have presented this issue to them.


(FYI, my phone is only a year old, currently on ios 16.1.1. Green screen occur out of a sudden, i did not update my ios at all.)

Oct 13, 2023 1:41 PM in response to kushini_Thathsarani

I really am upset about this. I updated my phone and this same thing happened and so far no public notice for this issues. I updated to iOS 17 and immediately the screen started glitching, but it was usable, then I noticed a green tint and slight flickering, then it progressed to this exact green screen and now it is unusable.


I live in Jamaica and will have to fly out to Miami which is the closest Apple Store to resolve this. This is unacceptable.

Mar 24, 2024 10:38 PM in response to kushini_Thathsarani

Hello everyone,


Yesterday same happened with my 13 Pro Max, suddenly the screen turned green-white lines. everything is working fine except the screen turned green. Anyone got this replaced by apple, free of cost? please ket me know how to proceed further. thanks in advance.


this is so wrong of apple to not address this issue & include this in service programme.

iPhone 13 Pro Max Green Screen

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