Hello, I have a green screen problem on my iPhone 13 pro max. I can't see anything on the whole screen, the screen is green. When I called AppleCare, they said the whole display needs to be changed, but unfortunately, my warranty expired two months ago. The display has to spend a lot of money. This is not my fault and I hope for a fair reply.
What should I do now??
[Re-Titled by Moderator]
iPhone 13 Pro Max, iOS 16
i have this issue too. I just came back from apple store this afternoon. They did a diagnosis test on spot and finished within 5 mins. Even though my phone was out of warranty, the staff got his manager to approve my case without going through the online support. My screen was repaired for free in an hour. I questioned him why did this happen, he said ‘display issues’ and not linked to software updates. He also said for the past year quite a handful customers have presented this issue to them.
(FYI, my phone is only a year old, currently on ios 16.1.1. Green screen occur out of a sudden, i did not update my ios at all.)
It is a quality issue and a bad experience. It costs me ~$350 dollars. Apple should pay it for us.
which model did you have?
For this issue, In Colombia It costs me ~$690 dollars to change the screen, more than half of an iphone 14 pro max.
Same here
Did you got any resolution from Apple?
how??
How was it?
did factory reset solved the problem or it’s still there??
In my case, factory reset doesn't help
Same happened with me.. did you get any resolution for your problem?
ME TOO! iPhone Pro 13... after updating the IOS 17... green screen that didn't allow me to access my info... apparently the screen is damaged and needs to be changed!
Who did you pay to change the display; they obviously did not replace it with a good one.
iPhone 13 Pro Max Green Screen
