Someone changed the phone number on my iCloud account

gesseekur222 Said:

"I got a notification that someone used my card so I proceeded to message apple right away (this happened at 5:32pm), apple responded saying that a specialist was going to contact me and someone called me right away at 5:33pm, knowing the exact situation that I was messaging about and it turned out that guy was a 'fraud'."

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hat is a scam. Apple wouldn't send you an email right off the bat about this. So, what happens when you open iTunes, TV, or Music? Does it play just fine? If so, then it is obviously not disabled.

So, Secure your Info:

If concerned for device access, then (A)verify your devices, and (B)secure your account. Open a new eMail addressee d use that for your Apple ID.

1. Verify your Devices:

Verify that all devices are logged in to your account, by using this link: Check your Apple ID Device List to See where you're Signed in - Apple Support

then...

2. Modify your Credentials:

Having been stollen, someone lily has your credentials. So, by all means, modifying them.

• Modify: your login credentials (Using Both a New eMail and a New Password for each and all sites)
• Associate: a different method of payment to your account
• Enable: Two-Factor Authentication for Apple ID and for all other accounts that have such an applicable option

III. Report Items to Apple:

So, report phone call's and messages info to Apple and modify. Use my User: Using the Photos App to Report Scams - User Tip

theodoremlam Said:

"Wow this is very disappointing for Apple. They should be at the forefront of protecting users and the community. I hope Apple will be able to do right by you.."

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Tell Apple your Thoughts: Apple ID: How to Provide Apple Feedback for this Category - User Tip

Report this to Apple:

Do your Part: Provide Apple with feedback on this, letting them know about this issue.  Apple may not get back to you directly, but the more feedback they receive on this, the more they will know what is occurring, and featured to include in updates to come.

1. Go Here: Feedback - iPhone - Apple
2. Select: "Bug Report" for the "Feedback Type"
3. Comment: on how you think things should be different, and why. Include the URL of this thread.
4. Proceed from there as necessary

I have heard similar stories regarding this issue and it seems like valuable customers are receiving the same poor treatment from Apple support. It's absolutely absurd that the best thing they can tell you is "sorry there's nothing we can do on our end". How a trillion dollar company can be this incompetent is actually absurd. Not having basic privacy protection for their customers is alarming. I really hope you acquire ample support that you deserve.

Wow this is very disappointing for Apple. They should be at the forefront of protecting users and the community. I hope Apple will be able to do right by you..