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User profile for user: Jkeller2504
Jkeller2504 Author
User level: Level 1
4 points

Ventura Update is completely stuck

Hello! I work in a small IT department and have a couple Macbooks with an apparent update issue. The problem is this: When the user updates the computer (either from Monterey to Ventura or from one version of Ventura to another) the update runs apparently successfully, the login screen is presented, and when the user logs in with their credentials, the computer goes back to the Apple logo and gets stuck there at about 5% (roughly) of the bar. Nothing I do fixes this. Steps I've tried:


  1. Restart the computer (also restarted after holding down the power button for 10 seconds.)
  2. Boot into Safe Mode (this does not work. Cannot boot into Safe Mode as it results in the same issue as described.)
  3. Re-installed macOS Ventura.


I operate in a Jamf environment and am the Jamf admin, and am starting to wonder if a config profile might be causing an issue. The difficult part is not being able to really test or remove config profiles while the computers are in the state. Has anyone seen this bug/issue before? Both computers I have are M1 processors. One is an M1 Max, the other is an M1 Pro. Both are 2021 Macbook Pro, 14" & 16" with 32gb of RAM.


Thanks!

Jordan Keller

MacBook Pro (2021)

Posted on May 17, 2023 7:44 AM

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User profile for user: James Brickley
James Brickley
User level: Level 5
4,990 points

May 26, 2023 10:23 PM in response to Jkeller2504


I would take an educated guess that you have something installed that uses a System Extension that isn't compatible. Typically security related. You can view them in Terminal with the "systemextensionsctl list" command. Granted, if it's not booting or crashing and rebooting you can't do that. So it would have to be a system that is working. Some of that software may require Rosetta 2 to be installed. From Terminal "softwareupdate --install-rosetta"


To trouble-shoot you'll need a working Mac. Examine the System Extensions and associated software and then go check with the vendors to see if that software needs an upgrade to be compatible with Ventura 13.4. You may need a second working Mac and a Thunderbolt cable where you install Apple Configurator 2 on the working Mac and put the broken Mac into DFU mode. Then you can download macOS via Apple Configurator 2 and it will install it on the broken Mac reseting it to factory condition. See below:


Revive or restore a Mac with Apple silicon using Apple Configurator - Apple Support

Tip: you can grab an official IPSW installer to obtain an older macOS version but you'll need to google it. Just make sure it's coming from Apple's CDN.

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Ventura Update is completely stuck

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