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Sony Playstation controller connects but won’t work in games and disconnects my Apple remote

I have been having major issues trying to connect and use my Sony Playstation controller, which also causes my Apple TV remote to disconnect. I didn’t have these problems when support was first offered to connect a game controller.


At present, when the remote is working. I can unpair and pair the controller successfully. I can move around the main Apple TV screen. When I open a game, the controller doesn’t work, and then the Apple TV disconnects, which is apparent by the message on the screen.


I unable to play a game, nor return to the main screen using the Sony controller. After multiple clicking of the menu button on the Apple Remote I can exit the game back to the main Apple TV screen, where miraculously my controller is working again alongside the remote.

Apple TV HD

Posted on May 18, 2023 5:31 PM

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Question marked as Top-ranking reply

Posted on May 19, 2023 7:52 PM

Hi booragal.

welcome the Apple (user-to-user) Community.


Re: "Sony Playstation controller connects but won’t work in games

and disconnects my Apple remote"


Am no expert in this area, yet your post surely deserves a reply.


Wondering if the Apple TV may need the Software updated to the latest compatible version:

How to Update your Apple TV


Apple support have other articles online that may or may not help:


Connect a PlayStation wireless game controller to your Apple device


Connect Bluetooth devices to Apple TV – Apple Support


How to: Use Bluetooth accessories with your Apple TV


If needed: How to reduce wireless interference:

Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support


Seems, bluetooth may only connect one device at a time, and may not be switching between multiple devices in some situations. You might want to check if "turn off / turn on" bluetooth helps.


All the best :-)

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1 reply
Question marked as Top-ranking reply

May 19, 2023 7:52 PM in response to booragal

Hi booragal.

welcome the Apple (user-to-user) Community.


Re: "Sony Playstation controller connects but won’t work in games

and disconnects my Apple remote"


Am no expert in this area, yet your post surely deserves a reply.


Wondering if the Apple TV may need the Software updated to the latest compatible version:

How to Update your Apple TV


Apple support have other articles online that may or may not help:


Connect a PlayStation wireless game controller to your Apple device


Connect Bluetooth devices to Apple TV – Apple Support


How to: Use Bluetooth accessories with your Apple TV


If needed: How to reduce wireless interference:

Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support


Seems, bluetooth may only connect one device at a time, and may not be switching between multiple devices in some situations. You might want to check if "turn off / turn on" bluetooth helps.


All the best :-)

Sony Playstation controller connects but won’t work in games and disconnects my Apple remote

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