MacOS 13.4 Ventura - External Monitor no longer detected. Worked until the update to 13.4

Congratulations, Apple, MacOS 13.4 has completely eliminated my ability to use an external display. Up until the 13.4 update, I was using an external display to extend my video across the MacBook display and the external display. No longer since 13.4.


I have now tried three different USB Type-C docking stations that I know have worked in the past, and none of them will connect to my external monitor. What is going on?

MacBook Pro 13″, macOS 10.15

Posted on May 19, 2023 6:55 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 9, 2023 9:55 AM

I actually wound up resolving this by unplugging the monitor for a few minutes and then plugging it back in. It seems like the update process put the monitor into some state that it couldn't recover from - a state that simply turning the monitor off and on again with the power button doesn't help with (the power button apparently doesn't fully reset the monitor).


The monitor resumed working as normal after being unplugged for awhile. I vaguely recall having to do something similar after a previous macOS update, so maybe this issue isn't specific to Ventura.

Similar questions

106 replies

Jun 22, 2023 8:05 AM in response to Gregplo

My DisplayPort KVM switch also stopped working. It took a while to find this one that actually works - and it did perfectly until I updated to 13.4.1 (22F82) - now it doesn't recognize the USB- to DP monitor signal. Peripherals work.


I did the steps to delete the file and at least now it works with a direct connection. But Apple broke the KVM support in the latest update.

Jun 8, 2023 9:02 PM in response to Gregplo

Hi,

Can you use usb-c port to other devise ?

Because I have same situation and I thaught issue cause by video signal. But my MBA’s usb-c port can’t connect other devise too. I can use other one port.


I use adopt daisy chain MBA→(usb-c)→DELL monitor→(usb-c)→Thunderbolt doc.


Of course this is not a legitimate solution as my usb-c port remains unusable, pending an update resolution by Apple, but I hope this helps everyone.

Jun 19, 2023 11:55 AM in response to Gregplo

I took my new Mac Air upgraded with 13.4 to a trade show expecting to mirror and use an external monitor to playback a video I created. The external monitor worked the first time I tried this via USB-C to HDMI, but it would suddenly drop out every few seconds. I suspected a cable issue or HDCP, but changing to a brand new cable(s) did not work. I spent HOURS trying to get the thing to work. The computer could see the monitor and the monitor could see the computer. I tried every toggle and permutation in system settings (stupid iphone like crap now). Suddenly, it worked - the video played for several hours and all was well. But I had to shut down after the show ended for the day. Next day the issue reappeared right off the bat. External monitor would come on, show me the laptop desktop and then go black or green. I spent hours hair pulling and trying all the same permutations and IT.NEVER.WORKED.AGAIN!

It is OBVIOUSLY HDCP. (Is my desktop now copy protected from my own stuff? This reminds me of how Apple refused to pay for firewire and suddenly my entire library was unplayable! No, I haven't forgotten that Apple!) I have had Apple computers since 1995 - and I never hated them as much as I do now for their total incompetence and disregard for the video professionals who kept them alive before Gates injected them with enough money to keep them from sinking. BOOOOOOO!!!!!!

Jun 22, 2023 1:04 AM in response to JediJ1207

JediJ1207 wrote:

So I have been having some trouble too because until the update I was able to connect my M1 MacBook Pro to 3 displays. But now Apple's website reads that you can only have one extra display:Connect one or more external displays with your Mac - Apple Support Mac
"You can connect one or more external displays, depending on your Mac.
For Mac computers with the Apple M1 Chip: You can connect a single external display to your Mac. Docks don’t increase the number of displays you can connect. On a Mac mini with M1 chip, you can connect a second display to the HDMI port. See the Apple Support article Mac computers with Apple silicon• ."

So that may be a contributing factor as well like it is for me. I hope it goes back to the way it was!

i was also facing same issue once i updated my Mac 1 actually am a video editor and i have to connect my system with 2 to 3 displays more.

May 19, 2023 8:36 AM in response to Gregplo

I have restarted, I have shutdown completely, I have tried three different docking stations, I have tried HDMI and Analog (VGA), I have tried putting the MacBook Pro to sleep, I have tried unplugging and plugging back in while turned on, I have tried unplugging the monitor cable while the System>Displays utility was up. The monitor wakes up for a moment, and then goes to sleep mode...it is not receiving any video from the MacBook Pro.

May 31, 2023 12:11 PM in response to Gregplo

I have a similar issue after upgrading to Ventura 13.4. I'm connecting my M2 laptop to an external display using USBC. The display works fine but the peripherals (keyboard and mouse) connected (with USB) to display stopped working after the upgrade. Before the upgrade, they all were working fine.


Anyone has an idea as to how to fix it?

Jun 15, 2023 4:58 PM in response to Gregplo

I have a MacMini M2 Pro and I've always used two monitors on it, both the same: LG 27 144hz. One of the monitors I use via direct HDMI and the other via cable on the usb cable c > displayport.


Today I was away from the computer for about 2 hours and when I returned the monitor on the right, which I use via usb c > displayport, stopped being recognized on the MacMini.


There was no power outage while I was away, because when I got back everything was on. Nobody moved. Absolutely nothing happened. Even this morning it worked correctly.


Note: I have a Macbook M1 Pro from the company that I work from and the second monitor is working on it (using an hdmi cable), giving indications that the problem is supposedly in the usb c > displayport cable.


Everything was working until today morning...


MacOS Ventura (13.4 22F66)

Jun 22, 2023 8:54 AM in response to Pink Mink

Same for me. I am so tired of this kind of sloppy crap. If I wanted to put up with OS glitches all the time I'd just use windows. When the M1 first came out, it was more than 6 months before they got the OS fixed so that I could use an external display connected via USB-C to DisplayPort. Then it worked fine for a couple years (aside from the constant wake/sleep/wake... cycle the Mac would do to the monitor. And now with OS 13.4 they brought back the original bug! Yes, I can use HDMI but thanks to the cheap implementation of HDMI 2.0 instead of 2.1, I can only output 100Hz over HDMI vs 144Hz over usb->dp. Seriously apple, get your act together and FIX THIS!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

MacOS 13.4 Ventura - External Monitor no longer detected. Worked until the update to 13.4

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.