Unable to load video / An error occurred while loading a higher-quality version of this video

Well i gotta update on this one.. so finally Apple engineers did their thing.. and all my videos that has this problem are gone… forever. Well i can still play them if i send them to some1 but basically they said theres nothing they can do about it… so like said this is very bad problem… I had like 4000 videos on Icloud. Now about 1000 on them works.. I’v had Iphone since iphone 4… so I’ll hope you guys can get your videos back, for me it didnt work… sorry my bad english, i hope you get my point from this..

I have stupidly bought a new iPhone, with more storage space and I still can't access my videos or photos. I will never buy Apple again. it is clear this is an issue with hundreds of users complaining of this issue yet it is not being spoken of. This needs addressing.

Your iPhone maynot have enough space to store all high-resolution photos and videos from iCloud.

Please compare 

Settings>your name>iCloud>Manage Storage

And

Settings>General>iPhone Storage

This will give you a fair idea of how to manage your device storage.

Some of the links below may help

1. Manage iCloud Photos iCloud Photo Library Help - Apple Support 
2. Manage your iPhone Storage --> Manage your photo and video storage - Apple Support
3. Manage your iCloud Storage → Manage your iCloud storage - Apple Support

Hello fellow iPhone users, I’ve found the solution to everyone’s issue.

• Select the video you wish to play.
• Next after you get the unable to load video message press ok.
• Next you want to click edit video from the top right corner.
• You’ll then see the video being downloaded.
• Lastly click cancel and enjoy your video. (Make sure you have storage cause otherwise it might not work)

I am having the same problem

I found a fix after trying EVERYTHING including restart, iOS update. What worked was changing the format option on the video from automatic to current or most compatible. It's a bit tedious to do individually, but I am happy I get to see my old videos again!

I am also experiencing this issue, videos that I have created in final cut pro and added to the my photos library, are now receiving the error message Unable to load video / An error occurred while loading a higher-quality version of this video. This is accross multiple phones and users as the videos are also in a shared album.

Thanks for the advice, but it totally didn’t work for me. After selecting Edit I get a message saying “Cannot Edit Video. There was an error loading this video.”

I am extremely disappointed in Apple. They should be better than this.

Yes, I have done the same - they sent me a link to report to the Photos team. They seemed to accept it might be an issue, but then by faith was tested when he said 'and we will release an update to iOS'. I reminded him it was Mac, iPhone, iPad, Apple TV....... :-). It is reported though.

I am having the same exact issue and I have tried everything. It actually just seem to start when I upgraded to the iPhone 15. It only happens to videos from the GameChanger app (which is sports videos) The videos in my Album but when I uploaded them to a Shared album for my kids, the error occurs and can’t view the video. Frustrating!

I had been experiencing this issue for awhile now, and after trying some of the different methods shared here in the comments, the solution for me was going into settings and accepting the new terms & conditions, smh. So, I came on here to share and reiterate in hopes that this will also make someone else’s day. Good luck

Hello fellow iPhone users, I’ve found the solution to everyone’s issue.

• Select the video you wish to play.
• Next after you get the unable to load video message press ok.
• Next you want to click edit video from the top right corner.
• You’ll then see the video being downloaded.
• Lastly click cancel and enjoy your video. (Make sure you have storage cause otherwise it might not work)

So, paying for 1TB of iCloud storage and also running into the annoying problem myself, I have an even better solution (bandage) for thus problem. When you see this error, it means one of the photos used in the memory does not have its high quality version not fully downloaded from the iCloud database. In my case, the Xmas memory that was auto-created had this issue but I could not simply duplicate the video and replace it as the memory itself wouldn’t allow me to add other photos to the set. So:

1. 3 dots, upper right corner of the memory.
2. Select Manage Photos, and select / deselect every photo / video and spot the ones with a mini cloud icon on the bottom right corner of its thumbnail. This means it is not fully downloaded from iCloud (or at least its not marked as such in the photo app’s registry due to a bug).
3. Long press media with the icon and Show in All Photos.
4. Go to media and select Edit.
5. Go to the trim function and trim 1 second of it from the end. Save Video.
6. Edit it again and set the trim back to full length.
7. Now iCloud has marked this media in its registry as fully downloaded from iCloud. You should be able to download the memory now and share as normal.

okay, this is what worked for me!

1. go to ur iCloud
2. choose apps using iCloud and click on Photos
3. check if u have ur syncing off (caused by prioritising optimisation over syncing itself lol)
4. if u do - turn it on (worked for me), if u dont - check if u have downloading originals in photos (type in Optimise storage and pick Photos)

They are working again this morning!