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Bizabong Author

Level 1

39 points

Unable to load video / An error occurred while loading a higher-quality version of this video

Dear Team,

on many of my older photos and videos, i get the „Unable to load video“ pop-up as mentioned in the title. I tried everything fixing it: i forced a restart of the iphone, i‘m up to date with the software, i have 70GB free to use storage, i toggled the „favorite“ butten on and off, disconnected the photos galery from icloud and turned it back on, turned on „download and keep originals“, but nothing works. Do you have an idea how to solve this?

Thank you all in advance,

Jonas

iPhone 14, iOS 16

Posted on May 21, 2023 12:49 AM

Top-ranking reply

Jenny_q

Level 1

14 points

Posted on Dec 7, 2023 8:05 PM

I’m having the same issue as well. Right around October. Extremely frustrating when I’m paying for 1TB iCloud storage and can’t access photos of my son when he was a baby! Apple, please fix!!!

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Similar questions

114 replies

Mar 24, 2024 1:05 PM in response to Pevvi

This is the solution ! Thank you very much

Mar 27, 2024 6:40 PM in response to Bizabong

Low data mode prevents videos to load at high quality

turn it off an it’ll be fixed

Lomanga

Level 1

8 points

Mar 31, 2024 9:33 AM in response to Bizabong

It not working

Apr 7, 2024 1:43 PM in response to MrKam007

Accepting the terms an conditions for iCloud fixed the problem.

How? Where? It's not offering me the option to do this.

DaveVB97

Level 1

8 points

Apr 26, 2024 9:11 AM in response to Michael Zischeck1

Thank you, it worked. Now my system wont download the new iOS update 1,44 GB cause i dont have ''enough space'' when i lit have like 30GB left

May 4, 2024 1:30 PM in response to Dimmahills

Said the same thing to me

May 11, 2024 12:18 PM in response to CarlosSt

Thank you SO MUCH! This worked however it said it could not save the edited video due to an error. Once I canceled the original video no longer had an exclamation point saying it could not upload.

May 25, 2024 8:20 AM in response to Bizabong

For me, it seems like the error was with the cloud and the download needed to be forced. I was able to recover a video with this error by duplicating the video.

nurin35

Level 1

8 points

Jun 19, 2024 7:02 AM in response to Pevvi

Having same issues, and i use this option and it did well. Thanks!

Unable to load video / An error occurred while loading a higher-quality version of this video