User profile for user: Bizabong
Bizabong Author
User level: Level 1
39 points

Unable to load video / An error occurred while loading a higher-quality version of this video

Dear Team,


on many of my older photos and videos, i get the „Unable to load video“ pop-up as mentioned in the title. I tried everything fixing it: i forced a restart of the iphone, i‘m up to date with the software, i have 70GB free to use storage, i toggled the „favorite“ butten on and off, disconnected the photos galery from icloud and turned it back on, turned on „download and keep originals“, but nothing works. Do you have an idea how to solve this?


Thank you all in advance,


Jonas

iPhone 14, iOS 16

Posted on May 21, 2023 12:49 AM

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User profile for user: MichaelG__
MichaelG__
User level: Level 1
8 points

Posted on Jan 26, 2024 1:01 PM

So, paying for 1TB of iCloud storage and also running into the annoying problem myself, I have an even better solution (bandage) for thus problem. When you see this error, it means one of the photos used in the memory does not have its high quality version not fully downloaded from the iCloud database. In my case, the Xmas memory that was auto-created had this issue but I could not simply duplicate the video and replace it as the memory itself wouldn’t allow me to add other photos to the set. So:


  1. 3 dots, upper right corner of the memory.
  2. Select Manage Photos, and select / deselect every photo / video and spot the ones with a mini cloud icon on the bottom right corner of its thumbnail. This means it is not fully downloaded from iCloud (or at least its not marked as such in the photo app’s registry due to a bug).
  3. Long press media with the icon and Show in All Photos.
  4. Go to media and select Edit.
  5. Go to the trim function and trim 1 second of it from the end. Save Video.
  6. Edit it again and set the trim back to full length.
  7. Now iCloud has marked this media in its registry as fully downloaded from iCloud. You should be able to download the memory now and share as normal.
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Unable to load video / An error occurred while loading a higher-quality version of this video

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