Unable to load video / An error occurred while loading a higher-quality version of this video

Dear Team,


on many of my older photos and videos, i get the „Unable to load video“ pop-up as mentioned in the title. I tried everything fixing it: i forced a restart of the iphone, i‘m up to date with the software, i have 70GB free to use storage, i toggled the „favorite“ butten on and off, disconnected the photos galery from icloud and turned it back on, turned on „download and keep originals“, but nothing works. Do you have an idea how to solve this?


Thank you all in advance,


Jonas

iPhone 14, iOS 16

Posted on May 21, 2023 12:49 AM

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Question marked as Best reply

Posted on Jan 14, 2024 3:18 PM

Tried this. Error popped up saying "cannot duplicate video" "an error occurred while duplicating this video, please try again later".

105 replies

Unable to load video / An error occurred while loading a higher-quality version of this video

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