Unable to load video / An error occurred while loading a higher-quality version of this video

When I click the Edit button, I get:

😔

I think i got this issue when i see this pop up “Unable to load video an error occurred while loading the high quality video” but nothing happens…

Same issue here, contacted Apple few times they have no idea.

It seems to be only my H.264 videos. They are all 30 fps and 1080p HD.

Do you know when it started?

Is it just newly uploaded videos or all videos?

I discovered it yesterday. I know the videos worked one month ago (when I last shared one of them), so it started sometime after that. It’s affecting all the videos of that type, old and new.

I spoke to them 4 times and asked them if anybody else reported the same, but they said no. Also they tried to blame my video not an issue with iCloud service.

I haven’t had time to chat with them but I did submit a report.

Yes, I have just checked and they are all working again 😊

Magic!

It looks like you are right. It’s all working again today. Thanks for your heads up and I suppose it is something to look forward to in a years time 😂

Having the same issue but mine still not working. Did you do anything to fix?

Nothing done to get it working. Just started working again.

I just checked now (Saturday 6:50 AM CST) and it is NOT working again.

[Edited by Moderator] 

Yep, issue has returned.

Same! Ugh.

Did the upgrade and surprise ... it did not fix it.

Spent an hour on the phone with Apple Support giving them all the same details I did last time.