Unable to load video / An error occurred while loading a higher-quality version of this video

I'm having the same issue. I can't view the video at all and it doesn't appear in the icloud browser. Only affecting videos of 4k and 30 fps, everything else is fine. I can't edit and then duplicate the video. I can't share the video to any other platform. Viewing the video file in windows file explorer shows a smaller file size than the iphone reports, so I suspect there's a chunk of data missing in the cloud somewhere that I can't download.

I’m having the same issue. It’s very frustrating to try access older photos and videos from iCloud Photo Library.

I have been using the “tap edit and wait for it to download before hitting cancel” method for years to try circumvent the issue but it is not always reliable.

My suggestion to Apple is to add a new feature that would allow certain albums, eg. Favourites to be able to be kept offline always in a similar way you can do this with Apple Music, or photos on Watch.

For now, I’m waiting for a fix that seems to never come.

Most recent test: numerous high res photos and videos from both iPhone and drone footage not loading at all, even with 500mbps 5G connection.

I’ve had this same problem so I tried deleting some videos even though I know it’s not the storage cause I have tons in my phone and when I went to check back the videos that were saying that, all the ones that had that pop up disappeared

The duplication trick works for me but what a pain! I hope Apple can find a fix for this. Strangely enough it's not affecting all my videos but can't figure out what the commonality is (it's not the length or even how old they are... seems to be quite random as far as I can tell).

Me too, exact same time frame. But I think it’s finally been fixed with the new update! I just went to try to look at an old video that would never load and it did! I then went back further and majority of the videos are playing! So try updating your iOS if you haven’t already and see if it’s working again

I have the same

problem and tried all of Apple’s official and the community’s non official tips. None of it changes anything about the fact that I can’t view video that is over two years old. Please help!

Thanks for the advice, but it totally didn’t work for me. After selecting Edit I get a message saying “Cannot Edit Video. There was an error loading this video.”

I am extremely disappointed in Apple. They should be better than this.

Thank you SOOOO much gthomasNY, I was beginning to despair. Then realised I could still watch these videos on my laptop so I knew they weren’t really corrupted as I’d previously thought. Now just got a long slog going through duplicating and deleting almost all my older (ie more precious) videos .

Apple please fix this!!!

Same issue here, contacted Apple few times they have no idea.

It seems to be only my H.264 videos. They are all 30 fps and 1080p HD.

Do you know when it started?

Is it just newly uploaded videos or all videos?

I discovered it yesterday. I know the videos worked one month ago (when I last shared one of them), so it started sometime after that. It’s affecting all the videos of that type, old and new.

I spoke to them 4 times and asked them if anybody else reported the same, but they said no. Also they tried to blame my video not an issue with iCloud service.

I haven’t had time to chat with them but I did submit a report.

They are working again this morning!