Not receiving iPhone verification texts

Generally, those verification codes are sent using Short Code Text Messaging. These short code text messages are received from a 5 or 6 digit phone number. This capability/feature is provided and managed by your carrier. I recommend that you contact your carrier and tell them about not receiving verification codes which may be sent over short code messaging service. Their support team should be able to address this for you and find a resolution.

Axel F.

Ernang1, my friend I KNOW how frustrating this can be. Please please please call your carrier back. DO NOT HANG UP UNTIL YOU GET SOMEONE TO FIX THIS ISSUE. IT IS WITH YOUR CARRIER. they will blame it on iOS and update and all that but I promise you, it’s the carrier. The person you spoke to just didn’t know. Please see my post (I’ll paste it below). You may have to use specific language to get them to understand what you need. I truly hope this helps. I know how challenging this can be. Godspeed

My message to the community:

I did everything suggested here even resetting my network settings. WHAT WORKED FOR ME was calling verizon and having them “refresh,” and “re-sync” my “phone on the network” (their words, not mine). They used both words interchangeably (refresh/re-sync). They sent me text sms messages and when it worked, I tested it by trying to sign into a website that wasn’t able to send me the 6-digit codes for nearly a week that I really needed to sign I to.

I also wanted to try calling apple support like suggested above but I didn’t need to. Next time I’ll try apple support. Just don’t let your phone carrier tell you they can’t fix this uNeil they’ve refreshed your phone on the network. It took the lady 40 mins to figure it out but she was diligent and I was patient and it worked.

I’d like to truly thank the community here for all your help because regular web searches were not helpful. Telling me to do silly things like reset my phone and update phone as if that’s not troubleshooting 101. I guess everyone isn’t a tech geek like me and maybe they need to be told to reset their phone. Sometimes that does work. But it was YOU all who truly helped. Thank you, again! I AM so grateful.

Worked for me!

Called Verizon, the rep transferred me to 2nd tier tech support 866-677-8121. The tech told me it had accidentally disabled premium text on my line. She enabled it and told me to restart phone after 30 secs and it started working!

I may have a solution for you.

I have an iPhone 15 with the same problem. None of the suggestions I found on the internet helped. I phoned my carrier AT&T three times with not much help either, but the third agent gave me the number for the Advanced Technical Support team (tel: (866) 288-7629). The lady there (in the Philippines) ran a diagnostic and found a mismatch with my phone’s IMEI number. She then deleted my eSIM card, installed a new one, and Voila! I was able to receive verification codes again. Apparently, verification codes require a higher level of security in texts, and one of the things is to check for a matching IMEI number. Hope this helps others out there.

did everything suggested here even resetting my network settings. WHAT WORKED FOR ME was calling verizon and having them “refresh,” and “re-sync” my “phone on the network” (their words, not mine). They used both words interchangeably (refresh/re-sync). To ey sent me text sms messages and when it worked, I tested it by trying to sign into a website that wasn’t able to send me the 6-digit codes for nearly a week that I really needed to sign I to.

I also wanted to try calling apple support like suggested above but I didn’t need to. Next time I’ll try apple support. Just don’t let your phone carrier tell you they can’t fix this u tip they’ve refreshed your phone on the network. It took the lady 40 mins to figure it out but she was diligent and I was patient and it worked.

I’d like to truly thank the community here for all your help because regular web searches were not helpful. Telling me to do silly things like reset my phone and update phone as if that’s not troubleshooting 101. I guess everyone isn’t a tech geek like me and maybe they need to be told to reset their phone. Sometimes that does work. But it was YOU all who truly helped. Thank you, again! I AM so grateful.

I had the same issue. Call your carrier.

Another user said this: It's an easy fix. Call your carrier and get them to take off the spam blocker. Spam blocker is a great tool but it blocks the 4or 5 digit phone numbers that verification process uses to text customers

This is SPOT ON!

I just hung up with Verizon after reading it verbatim and the rep said that is exactly what I should have called and said… And it worked!

WHAT WORKED FOR ME was calling verizon and having them “refresh,” and “re-sync” my “phone on the network” (their words, not mine). They used both words interchangeably (refresh/re-sync). They sent me text sms messages and when it worked, I tested it by trying to sign into a website that wasn’t able to send me the 6-digit codes for nearly a week that I really needed to sign I to.

🚨🚨 Guys, I've been battling this issue now for MONTHS! I've been to the AT&T store more than once, called Customer Service, visited Best Buy, and scoured the internet to find a solution all to no avail....

UNTIL TODAY! 🙌🏾

Skip all of the well-meaning posts in this thread, and follow these simple steps:

1. For ATT&T - Call Advanced Technical Support @ 800-321-2000
2. Tell them what's wrong
3. They fix it in 15 minutes

The issue is with short-codes, which are often disguised by banks, businesses, and apps as 10-digit phone numbers to communicate with their clientele. But for reasons unknown, some phones are configured with what my operator called "Spam blockers". He's not sure why some phones are set up that way while others are not. But regardless, it's a feature that CAN be turned off and removed from your phone. BUT you cannot do it yourself. There's no setting that you can activate to fix this. The Tech Support team has to do this on their end.

Anyways, it's been a LONG journey... and I'm excited to say that my phone now receives these shortcodes and verification messages no problem!!

This worked for me as well! Having verizon sync the phone with the network again. Had to call twice, the first person i spoke to tried to send 3 messages, and just blamed the iphone, which is a 13 pro and has always worked. Said "go to apple its on their end" when i specifically asked if everything on the network side was good. So yes ask them to resync or sync the phone and network.

I called the carrier AT&T twice and both times they didn't think it was on their end. Magically after my 2nd call it was fixed and the messages sent by short code came in. Not sure what they did. If you call your carrier, don't mention anything about issues with Android texts, they will assume it's an "Apple" thing. Just tell them you aren't getting text verifications.

OK people I finally had someone at AT&T help me and solve my verification text issue after months of getting nowhere. Check all of your blocked numbers. Do you see the ones that don’t look like real phone numbers but are just long string of random numbers in groups? Check to see if you have blocked them if so, unblock them. It turns out I had blocked numbers that shouldn’t have been blocked- I have no recollection of consciously doing this but whatever the reason I unblocked the numbers and I am now receiving text codes. - it’s worth a try to check your blocked numbers. I finally found a representative at AT&T customer service who patiently worked with me.

Generally, those verification codes are sent using Short Code Text Messaging. These short code text messages are received from a 5 or 6 digit phone number. This capability/feature is provided and managed by your carrier. I recommend that you contact your carrier and tell them about not receiving verification codes which may be sent over short code messaging service. Their support team should be able to address this for you and find a resolution.

Axel F.

Generally, those verification codes are sent using Short Code Text Messaging. These short code text messages are received from a 5 or 6 digit phone number. This capability/feature is provided and managed by your carrier. I recommend that you contact your carrier and tell them about not receiving verification codes which may be sent over short code messaging service. Their support team should be able to address this for you and find a resolution.

Axel F.

Hi teun129:

I tried all the solutions recommended but they were of no help. The agent at their advanced technical support team (tel: (866) 288-7629) deleted my old eSIM and installed a new one. It worked instantly.

Reinstalling the eSIM may be the equivalent of using a cannon when a rifle would do, but it beats beating around the bush and wasting a lot of time trying different things. In any case, the agents at the advanced technical support can dig deeper into a problem than the regular agents and may be able to solve your problem faster.

Hope this info helps.

Hi teun129:

I tried all the solutions recommended but they were of no help. The agent at their advanced technical support team (tel: (866) 288-7629) deleted my old eSIM and installed a new one. It worked instantly.

Reinstalling the eSIM may be the equivalent of using a cannon when a rifle would do, but it beats beating around the bush and wasting a lot of time trying different things. In any case, the agents at the advanced technical support can dig deeper into a problem than the regular agents and may be able to solve your problem faster.

Hope this info helps.