iCloud Recovery Key Compromised Two-factor authentication OK

Question

iCloud Recovery Key Compromised Two-factor authentication OK

(I’m using another Apple ID in order to be post the critical question. Apple Support and Genius Store do not have answers).

I do bi-monthly iPhone Erase and restore for performance for many years.

May 2, 2023 I installed the IOS 16.4.1a release.

I erased my iPhone and restored from an iCloud backup. It was missing some iMessages, so I erased it again and restored from iCloud again.

The second time, I could not restore from iCloud backup. It did not recognize my Apple ID. It did not recognize my Apple ID. Same ID I’ve been using for years.

At this point I have no access to an iCloud restore point and my 50 GB/Month iCloud data is inaccessible at this time. I went to an Apple Store and they found that I have a Primary Apple ID and two Mobile Apple IDs on this iPhone. My primary is not accessible.

My primary iCloud Apple ID, which I’ve never used or even recognized, is not accessible because I don’t know the password.

However, I click “forgot password” it asks for my last 4 digits of my phone # and sends me a six digit code on my device. 2FA has always been setup on this device and has never changed.

It will not verify my identity and will not allow me to reset my password. After I satisfy the 2FA, it directs me to the 28 character recovery page. I do not have the 28 character recovery key. Why isn’t it authenticated me?

Over 4 years of data is currently lost. I have been paying Apple $.99 a month for 50 GB iCloud per month. Credit card being charged monthly is in my name and proof of purchase of iPhone is in my name. Credit card is and always had been my payment method on iPhone.

I satisfy the two factor authentication after “forgot password” and it will not let me change my password.

WHY????????

[Re-Titled by Moderator]

Posted on May 23, 2023 12:01 PM

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Answer 1

tygb

Level 9

65,116 points

May 23, 2023 9:34 PM in response to AtlantisDelta

As you mentioned -

My primary iCloud Apple ID, which I’ve never used or even recognized, is not accessible because I don’t know the password.

. I went to an Apple Store and they found that I have a Primary Apple ID and two Mobile Apple IDs on this iPhone. My primary is not accessible.

A single primary Apple ID is signed in iPhone however you can add additional mail address ( it was an Apple ID but it acts now as an additional mail address ) About your Apple ID email addresses - Apple Support

How to find my phone - Apple Community

Note : when iPhone is erased , the apple id its password will also be erased from it , the 2FA account is always created from Hardware address of iPhone , you tried to reset password using forgot password link , it will not reset from your old iPhone as the account is erased from it .

Also you had erased the account from server and 30 days are not crossed the account has to be recovered revealing alfa numeric code to apple senior care advisor How to delete your Apple ID account - Apple Support

It seems the account will not be recovered using that Apple ID as it was previously erased from the server , please take suggestions from apple support .

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Answer 2

tygb

Level 9

65,116 points

May 24, 2023 7:39 AM in response to AtlantisDelta

Was some other devices Mac / other iPhone was synced with your primary iPhone , did you removed other devices from primary iPhone .

Please clarify which devices were used , was the 2FA account created from only a single iPhone .

Don't post your mail address / mobile number / personal data here .

it directs me to the 28 character recovery page. I do not have the 28 character recovery key. Why isn’t it authenticated me?

Was it alfa numeric code ?

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Answer 3

Jun 30, 2023 3:11 PM in response to tygb

1 other windows device was synced and accidentally removed.

The iPhone that can no longer recover from an iCloud backup, is still the same phone # and hardware device. Same MAC.

However today, I was able to add a secondary email address that’s associated with the iCloud account that needs to be recovered. This email address is now able to send and receive iMessages and FaceTime calls. That’s new and hopefully a good sign.

Like I said, the iCloud account that I can’t recover, is still using the same iPhone device with the same phone number. The iCloud account I need to recover uses the same phone # for 2FA. It’s still in place. Just won’t let me reset the password.

This iPhone was bought from a Sprint Store. I still have the original receipt proving the hardware serial and MAC addresses. The phone # is also on the original receipt.

There is 1 thing I didn’t mention. Originally the iPhone 12 Pro was purchased at Sprint with Sprint Mobile cellular service. That was approximately 2 years ago and the. iPhone had a SIM card.

Approximately 1 year ago, I left Sprint/T-Mobile early before 2 year contract ended legally. I’m in a dead zone and LTE is poor and 5G was non-existent. I went though the Sprint Arbitration motions and was let out of their contract. I signed up with Visbile, which uses a e-sim. After porting over the # and adding the e-sim, I removed the old SIM card. I did not throw it out, and was wondering if that can possibly help Apple fix this situation?

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Answer 4

May 24, 2023 6:50 AM in response to tygb

Ty tygb, it has not crossed the 30 day mark as of yet. What are my possible options?

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iCloud Recovery Key Compromised Two-factor authentication OK

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