Overcharged Playing Royal Match Game

If you got an email receipt, use the 'Report a Problem' link in it. Otherwise, click here and ask the iTunes Store staff.

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Apple denies when I reported a problem, so I went to my credit card and they reversed a ton of them. It ended up as $345 in a month! I long deleted the game. I don’t see complaints of game on other phones like Google so it appears to be Apple related and the fact that they don’t fix it is insane! Best of luck to you.

I had thought that too. But if you can log in and check your purchase history. It appears that Apple will pull the funds at the end of the day. For ex. I usually buy $1.99 for 1000 coins. 2 or 3 times in one day sometimes. and what Apple is doing is lumping all the charges together as one $1.99 x 3 5.97 and so on. I can throw you off. If you have it set up to where your bank alerts you when you are charged.

I just disputed it with my credit card company. We’ll see if anything happens. I won’t be making any more purchases that’s for sure!

In my opinion, that's a clear case of fraud. There's nothing in the game's in-app purchases that costs more than $19.99. There's only one item that costs $9.99. And if they try to make the argument you purchased it four times, that still isn't believable as the cost would then be $39.96.

I’ve played RM since 5/23. Never purchased much until 3-4 months ago. Thought I was getting charged double,

but never checked and continued to play.

Have checked the last week, and definitely believe I have been charged double. I contacted support - they told me Apple did not always bill on same date product charged. I asked how I was supposed to track. They basically said that was my problem.

I’m getting out and would advise you to do the same. We have been ripped off.

The ads for this game are incessant in Microsoft's Solitaire for iOS. It looks interesting, but after reading many reviews, it came down to what the ads show (lot's of puzzles to save the king) to what game play is really like (the puzzles very widely spread out with a lot of fluff in between).

It also suffers from the game play of many freemium games. You can advance rather quickly at the beginning, but it becomes nearly impossible - or glacially slow - to advance later in the game without getting the expensive in-app purchases.

At least, this is what a handful of other users have written about the game. I never bothered to try it after reading them.

Basically, I try to never download anything with in-app purchases. I do have a few, but only spent the few bucks to kill the ads in each one.

You are 100% correct. I’m going to see if they do anything about this dispute, and then I’m going to delete the app.

they suck you in! Only started playing this game because you don’t need the internet to play and it was handy. But I quickly became addicted and would pay for the extra coins in order to keep playing! No more!

I, too, have been cheated. At first I didn't realize it because I was beginning to learn the game and could barely see what was available and the cost. After about a week I knew what I wanted but kept seeing wrong amounts, which were "supposedly" canceled. I didn't look at my e-mail amounts in detail until my delegated account (in which I decided to only keep a certain amount) was out of money within a day. I attempted to contact Apple Support but got vague answers. I assumed it because I just didn't understand how to report the situation. After finding this community, I now realize that I have to fight to get my money back. Has anyone had any luck with Apple?

I decided to let it go because someone mentioned that sometimes you get multiple charges combined as one and that’s why it looks like more than it should. I didn’t keep track so that may very well be the case. I’m definitely keeping track going forward and so far have not noticed any indiscretions.

I just read a response from someone who indicated that they "bundle" charges sometimes. I removed the ap and then went back to install it in order to get the prices before contacting mycard holder. As soon as I downloaded the ap again I was charged $12/-- and never even attempted to play the game.

Yes I had $254 in a month charges and I only agreed to a couple small ones and apple support denied refunding me. I deleted app and will report to credit card. But, kept getting charges! I am ready to end my long time with iPhone

Happened to me but refused by apple to fix the $254 in charges I only made a few. Trying to grow dragons, lol. Due to lack of messaging I believe my team was AI generated. Sad to see this in blog and apple letting it happen. Will dispute with my credit card.

There are several 99.99 packages. I never bought those but a few little ones and ended up totaling $254 in a month! I disputed and was refused by apple. They won’t even let me hit like button on your post. Apple getting greedy.

Apple is not getting greedy, the developer of the app is. Apple has no control over the charges the game makes.

Why they won't refund what appear to be highly suspicious charges is something no one here can answer. We are all other end users and have no say in the process.