Assistive Touch home button on my mom’s iPhone SE comes on randomly, won’t go away no matter what!

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Level 1

4 points

Assistive Touch home button on my mom’s iPhone SE comes on randomly, won’t go away no matter what!

My mom’s iPhone SE will not let us turn off the on-screen assistive home button permanently. It keeps popping up, after a complete wipe and re-install. We turn it off Assistive Touch in the Settings/Accessibility/Touch panel, and make sure all of the assistive shortcuts are off, and it just keeps popping back up after a minute or two. I also just installed the latest upgrade before the wipe and re-install. No luck. It’s still doing it. It even disables the actual home button.

Now, before someone comes on here and says “it’s because your battery is less than 90%,” I’m walking around with an 8 Plus at 73% and it doesn’t happen to me. Someone on here had the same problem with a brand-new battery at 100%. Lots of people walkin’ around with 80% batteries that don’t have this problem.

It has to be a software glitch that Apple doesn’t want to bother fixing.

Since I got this refurbished phone for her in March from eBay with the Square Trade protection, I’ve got the go-ahead to take it in for repairs and will get reimbursed 100%. I will report back with any actual, useful information I get.

iPhone SE (2nd generation)

Posted on May 27, 2023 5:20 PM

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Answer 1

TheLittles

Level 10

203,019 points

May 27, 2023 6:26 PM in response to DHfromIL

DHfromIL Said:

"Did you not understand when I said she wanted one like her old SE?"

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My Point Being:

Take this as a learning experience. Get the most recent models, and buy it directly Apple. And keep away from eBay for expensive devices. Apple gives you a free one-year, out-of-the-box, limited-warranty --Square Trade makes you pay for all the service.

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Answer 2

TheLittles

Level 10

203,019 points

May 27, 2023 6:09 PM in response to DHfromIL

DHfromIL Said:

"Assistive Touch home button on my mom’s iPhone SE comes on randomly, won’t go away no matter what!: [...]Since I got this refurbished phone for her in March from eBay with the Square Trade protection, I’ve got the go-ahead to take it in for repairs and will get reimbursed 100%. I will report back with any actual, useful information I get."

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Purchase this From Apple:

Seems you were sold a defective item. All another reason to purchase an Apple Device from Apple. In the meantime, you'll have to go through Square Trade. You might want to contact eBay, seeing if the seller can be held accountable, and if you can get your money back.

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Answer 3

DHfromIL Author

Level 1

4 points

May 27, 2023 6:03 PM in response to TheLittles

It was $133. How much is that brand-new Apple phone gonna cost me? You know my mom’s 80 years old, and just wanted a phone as similar as possible to her old SE. right? What phone do they sell now that’s smaller with a real home button for under $200? Tell me and I’ll buy it.

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Answer 4

TheLittles

Level 10

203,019 points

May 27, 2023 6:12 PM in response to DHfromIL

DHfromIL Said:

"It was $133. How much is that brand-new Apple phone gonna cost me? You know my mom’s 80 years old, and just wanted a phone as similar as possible to her old SE. right? What phone do they sell now that’s smaller with a real home button for under $200? Tell me and I’ll buy it."

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Go Simply with a Flip Phone:

Quite frankly, if a smartphone is of concern, then just get her a flip phone. Does she really need all of the extras on the screen. Having an iPhone doesn't make you special or anything.

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Answer 5

DHfromIL Author

Level 1

4 points

May 27, 2023 6:17 PM in response to TheLittles

Did you not understand when I said she wanted one like her old SE? Insulting strangers on the internet doesn’t make you or anyone else special or anything, either. This forum is supposed to be for help when an Apple product messes up, no matter how many owners it has had. This product is only three years old.

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Answer 6

DHfromIL Author

Level 1

4 points

May 27, 2023 6:40 PM in response to TheLittles

$133 vs. $479 for the same 128 GB? Are you made of money? Or are you just on here racking up participation points and cheerleading for a billion-dollar corporation for the fun of it? Be helpful. That’s what this is for. If I was an original owner who was having this problem and it was out of warranty, what would your answer be?

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Answer 7

TheLittles

Level 10

203,019 points

May 27, 2023 6:44 PM in response to DHfromIL

DHfromIL Said:

"$133 vs. $479 for the same 128 GB?"

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Prices Drop:

5 years from now, you'll see a used iPhone 14 for sale be in the same correlation. Eventually, updating the iOS will not longer be an option for a device. Apple gives 6-7 years until it stops offering free security and firmware updates for a specific model.

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Answer 8

DHfromIL Author

Level 1

4 points

May 27, 2023 6:52 PM in response to TheLittles

Oh, and Square Trade for a year with this refurbished phone was FREE and they have agreed to reimburse whatever repairs I need to make it right. I don’t know if they can fix it, but I’m going to take it to a local repair place that I have used before. Like I said originally, because of the general UNHELPFUL responses on this forum, when I get some answers, I will post them here, as a service to people in the same situation. And it won’t cost me anything. The phone works fine, other than that weird assistive button glitch, so, if my mom doesn’t want it, I will give it to someone who needs a phone. I have had very good luck buying used Apple products on eBay for over twenty years now, so I will definitely keep doing it rather than paying for something that depreciates by about 20% when you drive it off the lot.

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Assistive Touch home button on my mom’s iPhone SE comes on randomly, won’t go away no matter what!

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